Administrative Assistant

Bertke-Electric; Harrison (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

401(k) with company match

Medical, dental, and vision insurance

Company paid disability & life保险

Job summary

Bertke Electric Co., serving the Greater Cincinnati area since 1928, seeks a dependable administrative support specialist for the electrical service department. You will answer phones, communicate with customers and technicians, create and update work orders, and assist with scheduling and daily service needs.

The ideal candidate multitasks well, stays organized in a fast-paced environment, and communicates professionally by phone, email, and in person.

Qualifications

• Experience in office, customer service, dispatching, construction, electrical, or administrative roles preferred.
• Strong computer skills and ability to learn new software.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Clear communication by phone, email, and in person.
• Ability to multitask in a busy environment.

Responsibilities

• Answer incoming phone calls and direct to the appropriate person.
• Communicate professionally with customers, technicians, vendors, and management.
• Create new work orders and enter accurate job information into the system.
• Update work orders with notes, schedules, materials, labor, and status.
• Assist with scheduling technicians and coordinating service calls.
• Monitor work orders for completeness and timeliness.
• Assist the Service Manager with daily department needs and special projects.

Skills

Phone etiquette

Customer service

Dispatching experience

Organizational skills

Multitasking

Independent work

Job description

Bertke Electric Co. has proudly served the Greater Cincinnati area since 1928, providing high-quality electrical services for commercial and industrial clients. Our legacy includes work on iconic buildings such as the Hyatt Regency, Riverbend Music Center, and Kroger Headquarters. We specialize in electrical service work—maintaining and repairing systems, conducting infrared/thermal imaging, arc flash studies, and training. Safety and continuous training are central to everything we do.

We believe our people are our greatest asset. That's why we offer competitive pay, outstanding benefits, and a stable, team-oriented work environment where long-term careers are built.

• $20 - $23 per hour (commensurate with experience)
• Paid Time Off
• Paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance
• Company paid long- and short-term disability coverage
• Life insurance

Position Summary

We are looking for a dependable, organized, and detail-oriented person to support our electrical service department. This position will be responsible for answering phones, communicating with customers and technicians, creating and updating work orders, assisting with scheduling, and providing administrative support to the Service Manager.

The ideal candidate is someone who can multitask, communicate professionally, stay organized, and work in a fast-paced environment where priorities can change throughout the day.

Key Responsibilities

• Answer incoming phone calls and direct calls to the appropriate person.
• Communicate professionally with customers, technicians, vendors, and management.
• Create new work orders and enter accurate job information into the company system.
• Update work orders with technician notes, schedules, materials, labor, and job status.
• Assist with scheduling technicians and coordinating service calls.
• Monitor work orders to make sure information is complete and up to date.
• Assist the Service Manager with daily service department needs.
• Communicate with technicians regarding job assignments, schedules, materials, and customer needs.
• Help maintain accurate records of labor, travel, materials, purchase orders, and job documentation.
• Assist the Service Manager with special projects and administrative tasks as needed.
• Work with other office staff and management to keep the service department running efficiently.
• Maintain confidentiality and professionalism when handling customer and company information.

Required Skills & Qualifications

• Previous office, customer service, dispatching, construction, electrical, or administrative experience preferred.
• Strong computer skills and ability to learn new software.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Ability to communicate clearly by phone, email, and in person.
• Ability to multitask and prioritize work in a busy environment.
• Must be dependable and able to work independently.
• Ability to work well with technicians, customers, vendors, and management.
• Electrical or construction industry experience is a plus but not required.