Electrical Product Support Engineer - Customer Solutions

#twiceasnice Recruiting; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

401k

PTO 25 days

Holidays

Job summary

Our client, a manufacturer near Columbus, OH, seeks a Product Support Engineer to bridge customers and engineering, troubleshoot applications, and recommend optimal solutions. The role can flex toward hands-on engineering support or more customer-facing tasks within a small, collaborative team.

This on-site position requires 3+ years in related electrical product support, strong circuit troubleshooting skills, and the ability to travel domestically up to 5% while maintaining excellent customer

Qualifications

• 3+ years of experience supporting customer applications involving electrical controls, power distribution, or industrial electronic products.
• Working knowledge of electronic circuits and system-level electrical troubleshooting.
• Ability to work onsite daily.

Responsibilities

• Partner with customers to evaluate application requirements
• Recommend products based on customer applications
• Support sales through technical discovery and solution development
• Deliver product demonstrations and technical presentations
• Troubleshoot electrical systems and application issues
• Diagnose product integration and performance challenges
• Collaborate with engineering and sales on customer solutions
• Develop application notes and technical documentation
• Support account growth through technical expertise
• Travel to customer sites, trade shows, and industry events

Skills

Electrical controls

Power distribution

Industrial electronics

Customer support

Job description

Our client, a manufacturer near Columbus, OH, seeks a Product Support Engineer to bridge customers and engineering, troubleshoot applications, and recommend optimal solutions. The role can flex toward hands-on engineering support or more customer-facing tasks within a small, collaborative team.

This on-site position requires 3+ years in related electrical product support, strong circuit troubleshooting skills, and the ability to travel domestically up to 5% while maintaining excellent customer