Electrical-Mechanical Support Pro I

LVT (LiveView Technologies); American Fork (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401k match up to 4%

Flexible PTO

Job summary

LVT is seeking a Mechanical Electrical Support Specialist in American Fork, UT. You will diagnose mechanical and electrical issues behind service calls and guide field technicians in real time using diagnostic tools while staying connected from the office.

The role requires hands-on trade experience and the ability to interpret historical data and sensor readings, with a focus on clear communication and thorough documentation.

Qualifications

• Experience using a multimeter to troubleshoot electrical/mechanical issues.
• Hands-on background in automotive, electrical, or home-systems trades.
• Ability to research and resolve issues using manuals and case history.
• Able to distinguish between component failure and configuration issues.
• Ability to guide field technicians over the phone under time pressure.

Responsibilities

• Diagnose electrical and mechanical issues in real time using voltage, current, temperature, and relay-state data.
• Direct field technicians by phone through troubleshooting, root-cause identification, and resolution.
• Guide technicians through mechanical challenges during installation or repair.
• Reference case history and diagnostic charts to resolve recurring or complex hardware issues.
• Identify and report replacement parts needed to complete repairs.
• Document every technician interaction accurately and completely for case continuity.
• Resolve a high percentage of incoming requests independently, escalating only when necessary.

Skills

Multimeter

Trade background

Problem solving

Diagnostic judgment

Clear communicator

Documentation skills

Job description

LVT is seeking a Mechanical Electrical Support Specialist in American Fork, UT. You will diagnose mechanical and electrical issues behind service calls and guide field technicians in real time using diagnostic tools while staying connected from the office.

The role requires hands-on trade experience and the ability to interpret historical data and sensor readings, with a focus on clear communication and thorough documentation.