Electrical Manager

Home Comfort Experts Inc; Mishawaka (IN); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Free life insurance

Supplemental insurance options

Pet Insurance options

Paid vacation, holidays, and sick time

Tool account

Continued training

Job summary

Home Comfort Experts Inc in Mishawaka, IN is seeking an Electrical Manager to oversee the electrical department and drive service excellence. You will lead a high-energy team, provide technical guidance, and coordinate with dispatch to deliver outstanding customer service and brand recognition.

The ideal candidate has extensive electrical experience, strong communication, and budget-management skills. Competitive pay ranges from $95,000 to $110,000 per year plus incentives, with comprehensive

Qualifications

• Electrical license is required.
• 5+ years of service management experience preferred.
• 7-10 years of electrical experience preferred.
• Strong communication and leadership abilities are essential.
• Experience budgeting a department and managing staff.
• Ability to learn industry standards and practices.

Responsibilities

• Provide technical guidance to Technicians to ensure high-quality service.
• Lead and motivate the department to achieve peak performance and positive morale.
• Invest in personal development to grow leadership within departments.
• Provide ongoing training to maintain knowledge, safety, and quality standards.
• Ensure Technicians have tools, equipment, and staff for optimal service.
• Coordinate with dispatch to assign the right technician to each job.
• Oversee daily operations with Call Center and Dispatch Managers.
• Support ride-alongs, site visits, and coaching calls to improve performance.
• Promote brand loyalty during meetings and daily huddles.
• Assist in annual budgeting and cost control to meet targets.
• Ensure staffing to meet demand and seasonal spikes.

Skills

Strong communication

Team leadership

Customer service oriented

Budget management

People development

Education

Electrical License

5+ years service management experience

7-10 years electrical experience

Job description

At Home Comfort Experts, we are looking for the right individuals who want to build a lifelong career in the HVAC & Plumbing industry to join our team. It doesn’t matter if you are brand new to the industry or you have been working in it for over 30 years. At Home Comfort Experts, there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic, and a desire to learn. We offer competitive pay and industry-leading benefits.

Now Hiring an Electrical Manager!

Pay: $95,000—$110,000/year plus monthly and quarterly incentives!

Summary:

The Electrical Manager will oversee the operations of the department. In this role, you'll work directly with the team to support staff, organize, train, direct, coordinate, and control plumbing activities to achieve outstanding customer service & brand recognition.

This position requires that you have a high level of electrical experience, be high-energy, and be an effective communicator. This position is critical to the development of our operational team and the quality of support we provide for our customers. The Electrical Manager will assist in all operations deemed necessary for the success of Home Comfort Experts and report to the General Manager.

Key Responsibilities:

• Provide technical assistance to Technicians when requested or when necessary to ensure high-quality service to customers.
• Lead, direct, and motivate the department to reach their highest level of potential and achieve maximum motivation and attitude within the service department.
• Invest time in personal development to increase personal leadership within departments.
• Provide ongoing technical and safety training to ensure we maintain the level of knowledge and skills to do quality work, promote a safe working environment, and prepare for future growth.
• Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers as possible
• Work with the dispatch department to make sure the right technician goes to the right job.
• Manage and guide service technicians, as well as maintain involvement with the Call Center Manager, Lead Coordination, and Dispatch Center Managers daily.
• Consistently provide service and sales performance support to the techs via ride-alongs, site visits, and coaching calls.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1s.
• Help develop annual budgets, control expenses, and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Train, develop, and hold your team accountable to exceptional customer satisfaction and performance standards.
• Oversee customer issue resolution, including site visits, oversight of repairs, and follow-ups.
• Other tasks and responsibilities as required to maintain efficient department operations.

Qualifications:

• Electrical License required.
• 5+ years of service management preferred.
• 7-10 years of electrical experience preferred.
• Strong communication skills. You're outgoing, self-motivated, and a team player.
• Experience managing a department's budget.
• The ability to effectively manage team members.
• The ability and willingness to learn the industry standards and practices, including product details and company services offered.
• Exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to provide services and taking care of any customer concerns or complaints quickly and professionally.
• The ability and willingness to perform administrative tasks.
• Working knowledge of industry regulations, restrictions, and laws. You'll ensure your team adheres to all regulations.
• A talent for resolving customer issues by developing and maintaining great relationships with customers.
• You'll regularly audit all projects to ensure all standards are met and that all work is carried out effectively, correctly, and thoroughly.
• Oversight of team members performing inspections, preparing reports, and doing installs and repairs; if necessary, you'll carry out these job duties personally to ensure the highest quality of work.

Here's how we'll reward you:

• Medical, dental, and vision insurance
• 401K with company match
• Free life insurance
• Supplemental insurance options
• Pet Insurance options
• Paid vacation, holidays, and sick time
• A tool account
• Continued training

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.