Electrical Field Support Engineer - Drives & Motion

Yaskawa America, Inc. - Drives & Motion Division; Waukegan (IL); Vor Ort; USD 60.000 - 95.000; Vollzeit

Benefits dieser Stelle

401(K) plan

Profit sharing

Corporate bonus program

Educational assistance (up to $10,000/

Zusammenfassung

Yaskawa America, Inc. - Drives & Motion Division in the United States is seeking an Electrical Technical Support Engineer to provide high-quality phone support and technical expertise to customers.

The role includes field service engineering, on-site travel, and mentoring of new staff, with training to become a Certified Specialist. The ideal candidate will have a technical background, strong communication skills, and a readiness to learn and grow within a global leader in drives, motion

Qualifikationen

• BSEE or BSET preferred, or equivalent technical training, or equivalent work experience.
• One-year experience in technical customer interaction with variable frequency drives, general motion controllers, servos, CNC’s, PLC’s, robotics, or similar industrial controls.
• Understanding of basic applications knowledge pertaining to variable frequency drives, general motion controllers, servos, CNC’s, PLC’s, robotics or similar industrial controls.
• Detailed working knowledge of electronic test equipment such as dual trace storage oscilloscopes, line power analyzers, digital multimeters and the ability to diagnose electronic circuits.
• Valid driver's license, and able to qualify for a U.S. passport.
• Must be computer literate, proficient with IBM PC and software (word processing, graphics, spreadsheets, etc.) and have good typing skills.
• Excellent verbal and written communication skills.

Aufgaben

• Provide customers with fast and efficient telephone support for all aftermarket services.
• Complete training as a "Certified Specialist" meeting all requirements as set forth by the training department and the department manager.
• Subsequently keep current with product changes to maintain certification.
• Continually improve personal technical and business skills attending in house and third party training enabling incumbent to service Yaskawa current and non-current products.
• Perform service work promptly, safely, and effectively to the customer's satisfaction as measured by the time to repair, number of disputes resulting and resultant feedback from customers.
• Travel as directed by customer's needs on assigned field service calls. Be available for 24 hour on call duty on an assigned rotational schedule.
• Provide timely, accurate, and legible reports on all service work performed. These include expense, time allocation, warranty failure, training, or other reports as directed and required.
• Input incoming call information into business database, CRM.
• Under supervision quote field installable upgrades, replacement parts and spare parts.
• As new products and retrofit kits are introduced, provide customers with appropriate migration paths and phone support.
• Assist as directed in the training and mentoring of newly hired service engineers.
• Interface with YAI Customers, Partners, ASC's, OEMs, authorized 3rd party service providers, and channels to the market and recommend to management changes to existing or new programs, policies or procedures that may increase customer satisfaction.
• Attend industrial trade association shows and events that pertain to the professional interest of the position or of the company.
• Collect and contribute data for the Customer Satisfaction report relating to product quality issues.
• Utilize and maintain technical documentation and customer data in a central filing system.
• Author technical FAQ’s for Yaskawa’s knowledge management system.

Kenntnisse

Telephone support

Customer interaction

Verbal communication

Written communication

PC literacy

Ausbildung

BSEE or BSET or equivalent

Tools

Oscilloscopes

Digital multimeters

Line power analyzers

Jobbeschreibung

Yaskawa America, Inc. - Drives & Motion Division in the United States is seeking an Electrical Technical Support Engineer to provide high-quality phone support and technical expertise to customers.

The role includes field service engineering, on-site travel, and mentoring of new staff, with training to become a Certified Specialist. The ideal candidate will have a technical background, strong communication skills, and a readiness to learn and grow within a global leader in drives, motion