Electrical Field Service Scheduler

ICS Holding; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

ICS Holding is seeking a Field Service Coordinator to support daily scheduling, dispatch, and administrative coordination of electrical field service and testing operations.

This role serves as the central point of communication among customers, field technicians, supervisors, and project managers to ensure service requests are documented, resources are assigned, and work is completed efficiently, safely, and on schedule.

Qualifications

• High school diploma or equivalent required.
• Associate degree or relevant technical training preferred.
• Two or more years of scheduling, dispatch, service coordination, or administrative operations experience preferred.
• Experience in electrical services, industrial maintenance, construction, or technical field operations preferred.
• Proficiency with Microsoft Office and experience with scheduling, work order, or service management systems.

Responsibilities

• Coordinate technician assignments, service appointments, and daily field schedules based on customer priorities and technician availability.
• Receive and document service requests; create, update, prioritize, and track work orders from initial request through completion.
• Confirm appointments, communicate schedule changes and service status to customers.
• Coordinate with field technicians and supervisors to share job details, site access requirements, safety information, and equipment needs.
• Plan resources including personnel, travel, vehicles, testing equipment, materials, and subcontractor support as directed.
• Collect field tickets, reports, timesheets, and customer approvals to support invoicing and recordkeeping.
• Monitor open work orders and progress; escalate delays or urgent service needs.
• Communicate safety requirements and ensure necessary documentation is available before dispatch.
• Collaborate with operations, project management, warehouse, accounting, and customers to resolve scheduling issues.
• Identify opportunities to improve dispatch efficiency, scheduling accuracy, and recordkeeping.

Skills

Customer service

Organizational skills

Communication

Problem-solving

Education

High school diploma or equivalent

Associate degree or technical training preferred

Tools

Microsoft Office

Scheduling software

Work order systems

Job description

ICS Holding is seeking a Field Service Coordinator to support daily scheduling, dispatch, and administrative coordination of electrical field service and testing operations.

This role serves as the central point of communication among customers, field technicians, supervisors, and project managers to ensure service requests are documented, resources are assigned, and work is completed efficiently, safely, and on schedule.