Electrical Customer Solutions Specialist

Sonepar Canada, Inc.; Houston, Northern (TX, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) with company match

Disability insurance

Life insurance for dependents

Wellness program

Gym reimbursement

Employee Referral Program

EAP

Tuition reimbursement

Job summary

Summit Electric Supply is seeking a Customer Service Representative (CSR) to assist customers over the phone, internet, email or in person and work with the Service Center sales staff to ensure excellent service.

Responsibilities include understanding product capabilities, developing customer relationships, handling orders and quotations, negotiating pricing, and following up on customer needs while supporting the warehouse team.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Time management – ability to organize and manage multiple priorities and meet deadlines.
• Flexibility – ability to effectively adapt to change.
• High school diploma or GED.

Responsibilities

• Assist customers over the phone or in person, and via internet with orders, quotations, and product questions.
• Develop new and existing customer relationships by providing Summit solutions and products.
• Negotiate pricing with customers and suppliers.
• Proactively follow up on orders, challenges, and needs.
• Support counter and warehouse associates as needed.

Skills

Interpersonal communication

Time management

Flexibility

Written communication

Education

High school diploma or GED

Job description

Summit Electric Supply is seeking a Customer Service Representative (CSR) to assist customers over the phone, internet, email or in person and work with the Service Center sales staff to ensure excellent service.

Responsibilities include understanding product capabilities, developing customer relationships, handling orders and quotations, negotiating pricing, and following up on customer needs while supporting the warehouse team.