Electric Service Requirements (ESR) Program Manager

portlandgeneral; Portland (OR); On-site; USD 110,000 - 160,000; Full time

Job summary

Portland General Electric in Portland, Oregon seeks an Electric Service Requirements (ESR) Program Manager to plan, lead, and implement projects that support customer-facing service requirements and engineering standards. The role coordinates the lifecycle of ESR guides, work practices, and technical drawings while aligning customer needs with internal design standards.

You will partner with engineering, operations, design, and construction, drive cross-functional initiatives, and lead efforts

Responsibilities

• Leads projects of varying size and complexity, including business systems and process improvements, organizational changes, strategy implementation, training initiatives, feasibility studies, and pilot programs.
• Supports major or enterprise-wide projects by collaborating with senior project managers, project sponsors, and cross-functional teams.
• Partners with operations leaders and stakeholders to define project objectives, scope, deliverables, and business justification while ensuring strategic alignment, cost effectiveness, and minimal operational or customer service impacts.
• Develops and maintains project planning documents, including project charters, business cases, work breakdown structures, schedules, cost baselines, resource plans, and project milestones.
• Identifies project dependencies, resource requirements, risks, and mitigation strategies; collaborates with Supply Chain, Legal, IT, and other stakeholders on project needs and vendor-related activities.

Job description

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Electric Service Requirements(ESR) Program Manager

Job Function Summary:

The ESR Program Manager plans, leads, and implements projects and process improvements supporting PGE's customer-facing electric service requirements and engineering standards. Coordinates the development and lifecycle management of the Electric Service Requirements, Commercial, Subdivision, and Medium Voltage guides and related standards, work practices, and technical drawings. Partners with engineering, operations, design, construction, and other stakeholders to align customer requirements with internal design and construction standards. Leads cross-functional initiatives involving code and requirement changes, standards modernization, technical documentation, drafting support, and engineering tools. Identifies and implements improvements that enhance safety, reliability, consistency, cost effectiveness, and customer experience.

Key Responsibilities:

Project Planning and Consultation-

• Leads projects of varying size and complexity, including business systems and process improvements, organizational changes, strategy implementation, training initiatives, feasibility studies, and pilot programs.
• Supports major or enterprise-wide projects by collaborating with senior project managers, project sponsors, and cross-functional teams.
• Partners with operations leaders and stakeholders to define project objectives, scope, deliverables, and business justification while ensuring strategic alignment, cost effectiveness, and minimal operational or customer service impacts.
• Develops and maintains project planning documents, including project charters, business cases, work breakdown structures, schedules, cost baselines, resource plans, and project milestones.
• Identifies project dependencies, resource requirements, risks, and mitigation strategies; collaborates with Supply Chain, Legal, IT, and other stakeholders on project needs and vendor-related activities.

Project and Team Leadership-

• Leads project teams in achieving objectives, deliverables, and timelines, or coordinates team activities in support of a senior project manager.
• Facilitates meetings, establishes clear roles and expectations, tracks action items, and promotes collaboration, accountability, and effective team performance.
• Provides guidance and direction to project team members, monitors adherence to established project management methodologies and standards, and addresses performance or coordination issues as needed.
• Supports effective use of project collaboration tools, document repositories, and established project management processes.

Project Controls and Risk Management-

• Establishes and maintains project controls to monitor scope, schedule, budget, quality, resources, and risks.
• Tracks project progress, expenditures, milestones, issues, and action items; identifies variances, potential scope changes, and emerging risks, escalating significant concerns as appropriate.
• Maintains and updates project plans to reflect changes in priorities, resources, schedules, and deliverables.
• Collaborates with project sponsors and stakeholders to evaluate proposed changes and support timely, informed decision-making.

Stakeholder Engagement and Communication-

• Develops and supports project communication plans to ensure stakeholders receive timely, accurate information regarding project objectives, progress, risks, issues, and decisions.
• Prepares project deliverables and communications, including status reports, proposals, presentations, and other supporting documentation.
• Builds effective working relationships across departments and organizational levels to maintain alignment, resolve issues, and support successful project outcomes.

Process Improvement and Business Analysis-

• Leads or contributes to business process improvement, benchmarking, and continuous improvement initiatives.
• Partners with managers and subject matter experts to evaluate existing processes, identify improvement opportunities, document workflows, conduct gap analyses, and recommend changes to processes, practices, policies, and systems.
• Researches and documents business and technical requirements and supports the development of process controls to measure performance and evaluate improvement outcomes.
• Applies project management best practices, systems thinking, structured problem-solving, and continuous improvement methodologies to improve organizational effectiveness.

Project Documentation and Continuous Improve