Electric Power Support & Dealer Readiness Specialist

Caterpillar; Lafayette (IN); Vor Ort; USD 98.000 - 146.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Tuition Reimbursement

Paid time off

Zusammenfassung

Caterpillar is seeking an Electric Power Key Accounts Product Support Operations Specialist to coordinate commissioning resources and dealer readiness for new and expanding sites across the dealer network. You will lead onboarding, develop dealer capabilities, and implement repeatable processes to ensure high-quality customer service and successful project execution.

This role emphasizes collaboration across customers, Caterpillar teams, and dealers, with focus on forecasting needs, scheduling,

Qualifikationen

• Demonstrates commitment to understanding and meeting customer and dealer expectations.
• Provides high-quality support to internal and external customers.
• Assists in explaining program expectations, processes, and requirements.

Aufgaben

• Support Electric Power strategic and managed accounts by coordinating commissioning resources and dealer readiness for new and expanding sites.
• Lead dealer onboarding and readiness activities to prepare dealers for customer-specific commissioning and service requirements.
• Identify best practices from established dealers and standardize and replicate those practices across new dealers and sites.
• Partner with dealers to identify capability gaps and develop plans for technician readiness, training, tooling, and support.
• Use new-site and project data to understand upcoming demand and develop commissioning schedules and resource plans.
• Forecast technician requirements and training needs based on upcoming site schedules and generator commissioning activity.
• Coordinate across customers, dealers, and Caterpillar teams to ensure required resources are aligned ahead of commissioning.
• Help establish consistent processes and expectations across dealers to deliver a repeatable, high-quality customer service experience.

Kenntnisse

Customer focus

Service excellence

Consulting

Decision making & critical thinking

Effective communication

Relationship management

Cross-functional collaboration

Jobbeschreibung

Caterpillar is seeking an Electric Power Key Accounts Product Support Operations Specialist to coordinate commissioning resources and dealer readiness for new and expanding sites across the dealer network. You will lead onboarding, develop dealer capabilities, and implement repeatable processes to ensure high-quality customer service and successful project execution.

This role emphasizes collaboration across customers, Caterpillar teams, and dealers, with focus on forecasting needs, scheduling,