Electric Choice Program Lead

AES Corporation; Kentucky; On-site; USD 60,000 - 78,000; Full time

Job summary

AES Corporation is seeking a Program Coordinator to administer Ohio's Electric Choice program and support CRES providers and mutual customers. You will help set service levels and manage program execution while ensuring compliance with PUCO orders and reporting requirements.

The role emphasizes cross-functional collaboration with Regulatory, Technical Support, Backoffice and Energy Services teams, plus coaching and mentoring junior staff to strengthen operations and stakeholder outcomes.

Qualifications

• Four-year degree or equivalent experience; high school or vocational education minimum.
• 3–5 years of relevant experience supporting utility operations, customer billing, regulatory compliance, Electric Choice, supplier coordination, or related business processes.
• Strong leadership, organizational, planning, and follow-through skills.
• Professional written and verbal communication skills with the ability to coordinate across internal and external stakeholders.
• Proficiency with Microsoft Office tools and ability to prepare clear documentation, reports, procedures, and status updates.

Responsibilities

• Administer Ohio's Electric Choice program by providing exceptional support to Competitive Retail Electric Service (CRES) providers and mutual customers.
• Establish appropriate service levels and take responsibility for meeting or exceeding those expectations.
• Manage activities that affect the Company's support model for CRES providers, customer interactions, and program execution.

Skills

Leadership

Communication

SQL familiarity

Microsoft Office

Education

Bachelor's degree

Tools

SAP

EDI

PJM knowledge

SQL tooling

Job description

AES Corporation is seeking a Program Coordinator to administer Ohio's Electric Choice program and support CRES providers and mutual customers. You will help set service levels and manage program execution while ensuring compliance with PUCO orders and reporting requirements.

The role emphasizes cross-functional collaboration with Regulatory, Technical Support, Backoffice and Energy Services teams, plus coaching and mentoring junior staff to strengthen operations and stakeholder outcomes.