eLearning Growth & Programs Manager

ASHRAE; Peachtree Corners (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

ASHRAE is seeking an experienced eLearning Manager to drive customer satisfaction and revenue through the ASHRAE eLearning store and course offerings. You will work with SMEs and instructional designers to develop engaging content, manage the LMS, and refine workflows to meet expectations.

The role requires strong project management, data analysis, and the ability to lead promotional campaigns, price courses, and service educational and corporate accounts across multiple channels.

Qualifications

• Bachelor's degree or higher in English, journalism, education, or communications.
• Minimum of five years' experience in web-based, educational, training, or adult learning environments.
• Proficient project management experience with the ability to successfully support, manage, and review multiple projects using internal and external resources simultaneously.

Responsibilities

• Oversee ASHRAE eLearning store design and operations to meet fiscal objectives.
• Support eLearning business as identified in the LMS Support Table.
• Maintain LMS infrastructure, course development, and distribution workflows.
• Develop and manage sales promotions to raise awareness and value.
• Recommend pricing for eLearning courses and libraries.
• Interact with educational and corporate accounts to service sales.
• Prepare monthly analyses of purchasing trends and customer data.
• Act on analysis to drive revenue growth and improve purchasing/renewals.
• Report navigation tendencies of visitors to the eLearning store.
• Recommend new courses based on customer feedback.
• Demonstrate store functionality at events; act as vendor contact.
• Supervise SMEs, instructional designers, and support staff.
• Other duties as assigned by manager/director.

Skills

Project management

Data analysis

Communication skills

Attention to detail

MS Office basics

Education

Bachelor's degree or higher

Tools

Articulate 360 (Storyline)

SCORM formatting

MS Office suite

Go-To-Meeting

Teams

WebEx

Job description

ASHRAE is seeking an experienced eLearning Manager to drive customer satisfaction and revenue through the ASHRAE eLearning store and course offerings. You will work with SMEs and instructional designers to develop engaging content, manage the LMS, and refine workflows to meet expectations.

The role requires strong project management, data analysis, and the ability to lead promotional campaigns, price courses, and service educational and corporate accounts across multiple channels.