eLearning Developer & Class Instructor

City of New York; New York (NY); On-site; USD 47,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Paid holidays after 18 months

Job summary

City of New York is seeking a Community Coordinator to support learning content development and delivery across the agency. The role focuses on LMS administration, user account management, and coordinating cross‑functional training initiatives with diverse staff.

The position emphasizes creating engaging materials, facilitating both in‑person and virtual sessions, and staying abreast of new technologies to upskill the NYC Aging workforce.

Qualifications

• Bachelor's degree or higher required or equivalent experience.
• High school diploma or equivalent with relevant experience may suffice.
• Experience in education/training content design is a plus.

Responsibilities

• Develop and manage learning content for the agency's LMS.
• Administer learner accounts and monitor training compliance.
• Create elearning modules, job aids, and guides as needed.
• Analyze data and feedback to improve programs.
• Coordinate with vendors and respond to training inquiries.
• Deliver presentations and workshops on emerging technologies.
• Collaborate with stakeholders to identify training needs and solutions.

Skills

Content development

LMS administration

Training coordination

Education

Bachelor's degree

High school diploma or equivalent

Tools

MS Office

Learning platforms (LMS)

Job description

• Job Category: Administration & Human Resources
• Salary Band: $30+
• Compensation: USD 34.41 - USD 49.26

Job Description

This Per Diem position is full-time (35 hours per week) and is paid an hourly rate. Per Diem employees who work 35 hours/week receive health and dental benefits. Leave accrual rates for annual leave and sick leave is based on hours worked. Paid holidays will commence after 18 months of full-time employment.

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging. NYC Aging remains steadfast in its role and responsibility to preserve the dignity and quality of life for approximately 1.8 million diverse older New Yorkers by eliminating food insecurity, providing access to affordable, stable housing, enhancing access to quality healthcare services and protecting older New Yorkers from harm and abuse with the ultimate goal of a more age-friendly city in which older adults can age gracefully with respect.

The selected candidate will report to the Senior Director of Learning & Professional Development. They will provide cross-functional support in developing and facilitating learning content. Stakeholders will consist of diverse age groups and skill levels. The selected candidate must be able to tailor content for various audiences. Their duties will include but are not limited to:

• Provide subject matter expertise and support in the development, implementation, and management of content within the agency's Learning Management System (LMS).
• Administer and maintain learner accounts across multiple learning platforms. Monitor training compliance and conduct follow-up communications regarding outstanding training requirements.
• Design, develop and publish supplementary instructional learning materials or related items as needed. (e.g. elearning modules, job aids, and guides.
• Develop and administer. Analyze the data and feedback.
• Serve as a training liaison by responding to training inquiries, evaluating and coordinating with external vendors.
• Research and assess emerging technologies, learning trends and innovative practices to support NYC Aging workforce upskilling.
• Develop and deliver presentations, workshops, and learning programs focused on emerging technologies applicable across multiple disciplines and educational areas.
• Collaborate with internal stakeholders to identify training needs and recommend learning solutions that enhance employee performance, engagement, and professional development.
• Facilitate in person and virtual learning for technical applications, such as MS Office Suite. Prepare topical and informative presentations on AI and other trending technology for use across various disciplines.

Non-City rate (non-City candidates & candidates with less than 2 years of City Service)

City incumbent rate (Candidates with 2 or more active years of City Service)

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.