Elder Services & Self-Sufficiency Coordinator

Worcester Housing Authority; Worcester (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Worcester Housing Authority (WHA) is seeking a ROSS Elder Coordinator to assess supportive service needs of eligible, elderly/disabled residents, helping to improve quality of life and enabling residents to age in place. This is a full-time, on-site position in Worcester, MA with standard hours and driving to various sites.

The role coordinates outreach, enrollment, service planning, referrals, and records, while building partnerships to expand elder services.

Qualifications

• Bachelor's degree in social work or related field.
• Minimum of two years’ experience in human services, or case management of low-income persons.
• Knowledge of local social service agencies focusing on assistance to low-income/at-risk elders.
• Ability to work effectively and professionally with diverse populations.
• Understanding of the issue of poverty and its causes.
• Proven ability to establish goals and achieve measurable outcomes with clients, including creative solutions to resolve and remove client barriers.
• Ability to use good, independent judgment, to stay organized, and to measure and analyze results.
• Ability to read, write, speak, and understand English well; bilingual (English/Spanish) preferred.
• Strong interpersonal and organizational skills; ability to work independently.
• Adept at using Microsoft Office 365 (Word, Excel, Outlook, Teams) and ability to quickly learn other computer software programs.
• Possess a valid, insurable driver's license and reliable transportation.
• Ability to be relied upon to be available for work.

Responsibilities

• Conduct outreach to residents to inform them of the program and available services.
• Recruits and enrolls program participants.
• Works with program participants to develop individual service plans, identifying needs and defining clear and measurable goals.
• Coordinates referrals to and/or provides onsite support services for participants, including assisting participants in completing necessary applications and enrollment forms.
• Meets with clients in person, by phone, and in writing, and monitors progress of program participants.
• Develops and maintains a comprehensive network of community resources and supportive services for elder participants by building relationships with community service providers.
• Creates and maintains a directory of available service resources.
• Arranges education sessions on topics such as tenant rights and responsibilities; elder abuse; aging-in-place and maintaining independent living.
• Acts as a liaison between participants and providers.
• Collects and tracks metrics and data related to program and reports on that data as requested, reviewing for adequacy and effectiveness.
• Assesses participants and maintains electronic records for each program participant within the WHA electronic record database, documenting and submitting case notes accurately and timely.
• Meets objectives specified in the ROSS Grant, or as requested by the WHA, as well as the grant-specific year HUD Logic Model service goals.
• Performs similar job-related duties as assigned.

Skills

Bilingual (English/Spanish)

Case management

Interpersonal skills

Microsoft Office 365

Education

Bachelor's degree in social work or related field

Tools

Driver's license

Job description

The Worcester Housing Authority (WHA) is seeking a ROSS Elder Coordinator to assess supportive service needs of eligible, elderly/disabled residents, helping to improve quality of life and enabling residents to age in place. This is a full-time, on-site position in Worcester, MA with standard hours and driving to various sites.

The role coordinates outreach, enrollment, service planning, referrals, and records, while building partnerships to expand elder services.