Elder Care Navigator

Steinbacher Goodall & Yurchak; State College (Centre County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Holiday Pay

Jury Pay

Birthday Off

Bereavement Leave

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

Retirement Plan

Gym membership

Student loan assistance

Tuition assistance

Job summary

Steinbacher, Goodall & Yurchak seeks an Elder Care Navigator to serve on the legal team, guiding families through care planning and facility transitions with a calm, solutions-oriented approach.

You will liaise between law firm, facilities, and clients, ensuring informed decisions and dignity throughout the process, while collaborating with attorneys and care planners to coordinate services.

Qualifications

• Bachelor’s degree in Social Work or related field (or equivalent work experience).
• 2–3 years of experience in a professional environment with strong administrative, coordination, or client-facing responsibilities.
• Strong organizational skills and ability to manage multiple priorities with consistent follow-through.
• Exceptional verbal and written communication skills.
• High professionalism, integrity, and commitment to confidentiality.
• Proficiency with Microsoft Office Suite and standard office technology.

Responsibilities

• Facilitate and assure the quality of all aspects of elder law services for care planning clients and their families.
• Provide care coordination to guide clients and families through facility placement and/or transfer.
• Coach and support families on advocacy with facilities, staff, and the client’s medical team.
• Research and maintain up-to-date information on community resources, facilities, and helpful materials to best support clients engaged in life care planning.
• Attend Interdisciplinary Team Meetings (ITM) at nursing facilities as needed; document meeting notes and decisions accurately in the client’s file.
• Assess clients’ functional levels and develop care plans and recommendations in conjunction with other professionals on the legal team.
• Collaborate with marketing staff to promote the law firm and affiliated services across the service area, including seminars, articles, radio engagements, event speaking, and referral relationship-building.
• Represent the firm to facilities and the healthcare community through regular visits, strengthening positive relationships with leadership and staff.
• Attend appointments with attorneys and long-term care planners to interact with clients and referral sources.
• Make client satisfaction a top priority by helping resolve concerns with urgency and care.
• Maintain confidentiality of all client and personnel information in accordance with firm policies.

Skills

Verbal communication

Written communication

Organizational skills

Confidentiality

Tech proficiency

Education

Bachelor’s degree in Social Work or related field

Tools

Microsoft Office Suite

Job description

When an older adult’s care needschange, families often feel overwhelmed—by options, timelines, medical information, facility processes, and the emotional weight of making the “right” decision. TheElder Care Navigatoris the steady guide through that complexity.

In this role, you will serve as anadvocate and experienced elder care professionalon the legal team, working closely with key staff tofacilitateall aspects ofcare planning.You’llact as theliaison between the law firm, care facilities, and the client, helping families understand care options, supporting transitions, and ensuring the client’s voice and dignity remain central throughout the journey.

You’llthrive here ifyou’reenergized by meaningful work, excel at building trust, and bring a calm, solutions-oriented presence to fast-moving situations.

Essential Duties & Responsibilities

You will partner with attorneys, long-term care planners, and other key staff tofacilitatehigh-quality life care planning services, including:

• Facilitate andassurethe qualityof all aspects of elder law services for care planning clients and their families.

• Providecare coordinationto guide clients and families throughfacility placement and/or transfer.

• Coach and support familieson advocacy with facilities, staff, and the client’s medical team.

• Research andmaintainup-to-date information on community resources, facilities, and helpful materials to best support clients engaged in life care planning.

• AttendInterdisciplinary Team Meetings (ITM)at nursing facilities as needed; document meeting notes and decisions accurately in the client’s file.

• Assess clients’ functional levelsand develop care plans and recommendations in conjunction with other professionals on the legal team.

• Collaborate with marketing staff to promote the law firm and affiliated services across the service area, including (but not limited to):seminars, articles, radio engagements, event speaking, and referral relationship-building.

• Represent the firm to facilities and the healthcare community throughregular visits, strengthening positive relationships with leadership and staff.

• Attend appointments with attorneys and long-term care planners to interact with clients and referral sources.

• Make client satisfaction a top priority by helping resolve concerns with urgency and care.

• Maintain confidentiality of all client and personnel informationin accordance withfirm policies.

What Success Looks Like (Core Competencies)

• Integrity & confidentiality—you protect sensitive information and apply confidentiality standards consistently.

• Client-centered service—you respond promptly, follow through, and help families feel supported and informed.

• Critical thinking & sound judgment—you gather information, evaluate options, and help the teamidentifypractical solutions.

• Proactive, solutions-oriented mindset—you see what needs doing and take initiative to improve outcomes.

• Clear communication (written & verbal)—you write and speak with empathy, professionalism, and clarity.

• Comfort with technology—you effectively use standard office software and tools (including Microsoft products) to document, communicate, and coordinate care.

Qualifications

Required

• Bachelor’s degree inSocial Workora relatedfield(or equivalent work experience).

  • OR2–3 years of experience in a professional environment with strong administrative, coordination, or client-facing responsibilities.

• Strong organizational skills and ability to manage multiple priorities with consistent follow-through.

• Exceptional verbal and written communication skills.

• High professionalism, integrity, and commitment to confidentiality.

• ProficiencywithMicrosoft Office Suiteand standard office technology.

About Steinbacher, Goodall & Yurchak

At Steinbacher, Goodall & Yurchak, our commitment to a solutions-oriented work environment is realized through teams that are bound by mutual respect and accountability and who strive for continuous learning and growth.

Does that sound like an environment you would like to work in? Are you a team player who is eager to learn, solutions-oriented, and reliable? If so, we may have a place for you on our team!

Our employee benefitsinclude:Paid time off, Holiday Pay, Jury Pay, Birthday Off, Bereavement Leave, Health, Dental, Vision, Disability, Life Insurance, Retirement Plan, Gym Membership, Student Loan Assistance and Tuition Assistance.Steinbacher,Goodall& Yurchakisan Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic asestablishedby law.