EL Service Assistant – EPL 3571 Gilroy – Chestnut (Gilroy, CA)

WKS Restaurant Group; Gilroy (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

Join a dynamic team at a forward-thinking restaurant group where your role is crucial in maintaining a clean and welcoming environment. As a key player in guest satisfaction, you will ensure that every area of the restaurant is pristine and ready to serve. Your responsibilities will include cleaning and sanitizing dining areas, assisting guests with their needs, and adhering to food safety standards. This is an excellent opportunity for those who enjoy working in a fast-paced environment and are committed to providing exceptional service. If you thrive in a team-oriented atmosphere and have a passion for hospitality, this role is perfect for you.

Qualifications

• Must be able to communicate effectively with guests.
• Sufficient mobility to operate in the work area.

Responsibilities

• Maintain cleanliness of the dining room and exterior areas.
• Assist guests with needs and ensure total satisfaction.
• Follow food handling and safety procedures.

Skills

Sanitation Procedures

Customer Service

Food Handling Safety

Mobility and Physical Stamina

Job description

Pay Range: $20.00 – $30.00

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

Position Purpose:

Maintains sanitation of entire dining room area and exterior of restaurant. Supports total guest satisfaction by attending to guests’ needs in a timely and courteous manner.

Placement in the Organization:

Reports to Assistant and General Manager.

Responsibilities/Duties/Activities:

• Follows company food handling and safety procedures.
• Cleans exterior of restaurant including windows, doors, parking area, and trash corral. Keeps exterior area, including landscaping, free of litter.
• Cleans interior of restaurant including restrooms, windows, walls, floors, and ceiling vents.
• Cleans tables, chairs, and condiment holders within 1 minute after guest leaves.
• Collects trays and carries to back kitchen area; cleans and sanitizes tray according to company standards.
• Removes all trash and cleans and sanitizes trash receptacles.
• Stocks condiments, utensils, and ice machine.
• Helps guests with any “at table” problems such as cleaning spills or obtaining extra condiments. Utilizes total guest satisfaction and pleasantly/quickly corrects mistakes and answers guest questions.
• Cleans, stocks, and maintains salsa bar to company standards.
• Table touches utilizing condiment tray every 15 minutes.
• Assists in training new service assistants.
• Periodically performs additional duties as assigned by direct supervisor.

Qualification Standards:

• Must have sufficient mobility to move or operate in work area.
• Must meet government regulation pertaining to health risk concerns about food handling.
• Reaches, bends, stoops, scrubs, lifts, and wipes.
• Must be able to communicate with guests.
• Must be able to work both indoors and outdoors.
• Empties trash bags weighing up to 40 lbs.
• Must be able to observe and ensure product is prepared and presented to company standards.