Personal Banker II

First Financial Bank; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

First Financial Bank in San Angelo, TX is seeking an energetic customer service associate to open or close retail accounts and IRAs, while maintaining accurate records. You will also complete sales tracking and participate in training to enhance client service skills.

The role requires flexibility to travel for training, and weekend or holiday hours may be needed depending on branch hours. A college degree or relevant customer/sales experience is essential.

Qualifications

• College degree or twelve months' customer contact and sales experience required.
• Banking experience preferred.
• High school diploma or GED.

Responsibilities

• Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records.
• Incumbent completes sales tracking on all customers served.
• Must complete self-directed sales training within twelve months, which includes a test.
• Incumbent must rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.
• Handle check orders.
• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.

Skills

Customer service

Sales skills

Communication

Multitasking

Typing 45 wpm

Professional demeanor

Time management

Education

College degree

High school diploma or GED

Tools

Word

Excel

Outlook

10-key by touch

Job description

Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

San Angelo, Texas, United States

SCOPE/CONTACTS:

Individual has very frequent contact with customers, bank employees, store employees and other banks. All contact is either face-to-face, by telephone or written correspondence. Results of work are reviewed, and performance is measured against specific goals.

ESSENTIAL FUNCTIONS:

• Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records.
• Incumbent completes sales tracking on all customers served.
• Must complete self-directed sales training within twelve months, which includes a test.
• Incumbent must rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.
• Handle check orders.

• Other duties as assigned.

• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

MINIMUM QUALIFICATIONS:

• College degree or twelve months' customer contact and sales experience required.
• Banking experience preferred.
• High school diploma or GED
• This position requires communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate.
• Courteous, professional demeanor along with ability to handle multi-tasks is essential.
• Commitment to providing "unexpected" customer service is required.
• Knowledge in bank regulations, policies and procedures preferred.
• Must be able to type 45 wpm accurately,
• Proficient with 10-key by touch,
• Word, Excel, and Outlook experience
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)