EICS Coordinator and Trainer

ServiceNet Inc.; Northampton (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

403(b) matching

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Job summary

ServiceNet Inc. in Massachusetts seeks an EICS Coordinator and Trainer to lead training on the Early Intervention Client System (EICS).

You will oversee data quality, support staff, and liaise with state agencies to ensure accurate submissions across Hampshire, Franklin Counties and the North Quabbin area. Responsibilities include providing training, maintaining personnel information in EICS, and traveling to regional offices as needed.

Qualifications

• Minimum 1 year of experience teaching, training, or supporting others in electronic systems.
• Two years of experience with electronic medical record systems preferred.
• High school diploma or GED.
• Reliable transportation and valid driver’s license.
• Strong interpersonal and communication skills.

Responsibilities

• Provide training and support for Early Intervention Client System (EICS).
• Maintain agency personnel information in EICS.
• Liaise with Massachusetts agencies to maintain EICS records.
• Ensure timely and accurate submission of EICS billing forms and documentation.
• Collaborate with agency billing department and families to audit and correct submissions.
• Attend program operations meetings as requested by management.
• Order, receive and distribute supplies as directed.
• Travel to regional offices as required for training and responsibilities.
• Role is a mandated reporter of suspected abuse or neglect to state agencies.

Skills

Training staff

EICS knowledge

Interpersonal skills

Communication

Education

High school diploma or GED

Job description

Benefits

• 403(b) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance

Job Title: EICS Coordinator and Trainer

Starting Pay Rate: $23/hour

Location: Supports staff in: Northampton, Greenfield and Orange

Schedule: Monday through Friday - 8am-4 pm

Help our Early Intervention program staff meet the needs of their clients more easily with the training & support you provide in Client Records Information Systems!

POSITION SUMMARY

Serves as the program's coordinator and trainer for the Early Intervention Client System (EICS), the state electronic record system that the Department of Public Health requires of Early Intervention programs. Oversees ongoing EICS management, data quality, and staff training and support within the REACH program, which provides early intervention services to children and families throughout Hampshire and Franklin Counties and the North Quabbin area.

KEY RESPONSIBILITIES

• Provide training and support to all staff for Early Intervention Client System (EICS).
• Maintain agency personnel information in EICS.
• Liaison with Massachusetts agencies to maintain EICS records.
• Ensures timely and accurate submission of EICS billing forms and documentation.
• Work directly with agency billing department & families as necessary to audit & correct submissions.
• Attend program operations meetings as requested by management.
• Order, receive and ensure distribution of supplies as directed.
• Travel to regional offices as required for training and job responsibilities.
• Role is a mandated reporter of suspected abuse or neglect to appropriate state agencies.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Minimum of one year of experience teaching, training, or supporting others in electronic systems, or an equivalent combination of education and experience.
• Two years of experience with electronic medical record systems preferred.
• High school diploma or GED.
• Reliable transportation and a history of regular, punctual attendance.
• Able to meet driving travel requirements - have a valid driver’s license for a minimum of six months, have and maintain an acceptable driving record and maintain state-mandated minimums for personal auto insurance.
• Strong interpersonal and communication skills.