EHR Training Solution Consultant

General Dynamics IT; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

General Dynamics IT is seeking a Training Solution Consultant to support Veterans Affairs Electronic Health Record Modernization. The role focuses on embedded training, end-user support, and coordinating refresher sessions across sites within a remote US-based team.

You will collaborate with Tier leadership to identify training needs, update content, and ensure adoption of new workflows and tools in Oracle Health EHR environments.

Qualifications

• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Familiarity with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system onboarding.
• Strong communication skills and ability to translate complex workflows into clear learning materials.

Responsibilities

• Embed within the assigned Tier 1 SME team and coordinate site-specific refresher training and coaching.
• Deliver instructor-led classes, virtual sessions, and drop-in support as needed.
• Assess reported training gaps and user feedback to recommend targeted interventions.
• Track training activity and provide regular updates to the Tier team on progress.
• Collaborate with SMEs to update training content, job aids, and other user-support resources.

Skills

Communication

Training and Development

Training Content

Training Needs Assessment

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: Functional Experts

Job Qualifications:

Skills: Communication, Training and Development, Training Content, Training Needs Assessment

Certifications: None

Experience: 5 + years of related experience

US Citizenship Required: No

Job Description:

We are GDIT. As one of the largest IT and mission services providers to the government, we own our opportunities to better enable healthcare organizations to identify theirs.

You can make GDIT your place. You make it your own by turning obstacles into action. By owning your opportunity at GDIT, you'll play an important role in providing the technologies and services that millions of healthcare professionals depend on, every day. Our work depends on a Training Solution Consultant joining our team to support Veterans Affairs Electronic Health Record Modernization.

The Training Solution Consultant will serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant will help ensure end users receive timely, site-specific support; identify and coordinate refresher-training needs; provide input on training-content updates; and strengthen adoption of processes, systems, and tools supported by the Tier.

The consultant is expected to become an integrated member of the assigned Tier team and act as a connector among end users, SMEs, training stakeholders, local sites, and the Access and Training program offices.

The Training Solution Consultant will operate as an integrated extension of the assigned Tier 1 SME team. While the consultant may support multiple sites or user groups, priorities and work activities will be coordinated with designated Tier leadership and SMEs.

The role may require participation in scheduled office hours, training sessions, communities of practice, virtual meetings, and site-specific support activities.

***This a remoted-based role. Candidate must live in the U.S.

HOW A TRAINING SOLUTION CONSULTANT WILL MAKE AN IMPACT:

Liaison:

• Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on needed changes to training content, including updates prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.
• Participate in established communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.

Deliver:

• Serve as a primary coordinator for site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.
• Facilitate instructor‑led classes, virtual sessions, office hours, and drop‑in support sessions when required.
• Assess reported training gaps, recurring questions, user feedback, and adoption issues to recommend appropriate support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.
• Identify the appropriate modality, coaching, job aid, microlearning, or refresher, based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning‑support resources as needed.
• Validate proficiency following interventions to confirm gaps have been addressed sufficiently.
• Support change‑management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.

Demonstrate:

• A documented understanding of the assigned Tier's training, adoption, and end-user‑support needs.
• Coordination and delivery of site‑specific refresher training, coaching, office hours, and other user‑support activities.
• Active participation in Tier meetings, classes, working sessions, and communities of practice.
• Recommendations for training‑content revisions, new job aids, FAQs, and other user‑support resources.
• Periodic reporting on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Ongoing collaboration with Tier SMEs to improve end‑user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

WHAT YOU'LL NEED TO SUCCEED:

• Experience delivering training, facilitating workshops, or providing end‑user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health Electronic Health Record (EHR), including end‑user support, workflow training, adoption, optimization, system implementation, onboarding, O