EHR Support Analyst II

HCA Healthcare; Waycross (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) plan with a match

Tuition assistance

Job summary

HCA Healthcare seeks an EHR Support Analyst II in Waycross, Georgia. The role involves leading facility clinical IT support, implementing clinical applications, and providing expert second-level incident support.

Candidates should have a Bachelor’s degree (RN preferred) and experience in clinical application support. The position offers a total rewards package, including comprehensive healthcare benefits and a 401(k) plan.

Qualifications

• Understanding of accreditation guidelines like JCAHO and HIPAA.
• 1-3 years in clinical application support or related work.

Responsibilities

• Serve as key IT resource for clinical applications.
• Lead facility core clinical systems team.
• Provide second-level support and resolve incidents.
• Assist in implementing clinical applications and software.
• Facilitate and manage maintenance of facility-specific dictionaries.

Skills

Clinical operations understanding

Communication skills

Customer service orientation

Leadership abilities

Advanced computer skills

Education

Bachelor's degree

RN designation

Tools

Clinical application reporting tools

Job description

To Qualify: RN Strongly Preferred. You must live in the South Georgia area near Waycross, GA.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an EHR Support Analyst II with Memorial Satilla Health you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

The EHR Support Analyst II serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include leading and facilitating the facility's core clinical systems team on clinical IT activities, providing second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leading new module/application testing and implementation for the facility. The analyst also facilitates and manages maintenance of facility-specific dictionaries, provides input to and customizes base division policies and procedures, training, and best practices for use within the facility, works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands‑on training, and implements division standardization, utilization, integration and optimization plans for clinical applications. The analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

General Responsibilities

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities.
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products.
• Provides on‑call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of facility‑specific dictionaries.
• Provides input to customize base division policies and procedures, training, and best practices for use within the facility.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.
• Actively promotes and supports division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

Knowledge, Skills & Abilities

Required

• Understanding of clinical operations and processes.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer orientation.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to complete work.

Preferred

• Proficiency in various programming and clinical application reporting tools.
• Customer service orientation and/or training.

Education & Experience

• Bachelor's degree preferred.
• RN strongly preferred.
• One to three years’ experience in clinical application support or related clinical work experience.
• Occasional intermittent local travel required.

Certificate / License

Licensing or credentials within specific clinical specialty preferred, if available. Possession/maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

Benefits

Memorial Satilla Health offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.