EHR Support Analyst II

HCA Healthcare; Manchester (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Tuition assistance

Job summary

HCA Healthcare is seeking an EHR Support Analyst II to support Catholic Medical Center in New Hampshire. This role will lead the facility's clinical IT activities and serve as a SME for incident resolution and new module deployments.

You will collaborate with the Division EHR Support Team, develop training materials, and promote standardization across clinical applications while building strong relationships with nurses, physicians, and leadership.

Qualifications

• Understanding of clinical operations and processes.
• Understands accreditation guidelines (JCAHO, MQSA, HIPAA, ACR).
• Demonstrated ability to build relationships across diverse teams.
• Able to communicate effectively with clinical and IT personnel.

Responsibilities

• Serves as a key onsite clinical IT resource for facility implementation and support of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities.
• Provides second level support as a SME to resolve incidents or fulfill requests.

Skills

Clinical operations

Compliance knowledge

Relationship building

Communication skills

Leadership

Teaching abilities

Advanced computer skills

Reporting tools

Travel readiness

Education

Bachelor's degree preferred

Job description

To Qualify: You must live in the New Hampshire area today. RN preferred. Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a EHR Support Analyst II today with Catholic Medical Center.

Job Summary And Qualifications

The EHR Support Analyst II, serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility.

The EHR Support Analyst II, facilitates and manages maintenance of facility-specific dictionaries and provides input for and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands‑on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst II may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

General Responsibilities

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities.
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts, service resources, and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products.
• Provides on-call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of facility-specific dictionaries.
• Provides input for customization of division policies and procedures, training, and best practices for use within the facility.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participate in special projects as needed and performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Understanding of clinical operations and processes.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer focus.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to complete work.

Preferred:

• Proficiency in various programming and clinical application reporting tools.
• Customer service orientation and/or training.

EDUCATION & EXPERIENCE:

• Bachelor's degree preferred.
• One to Three years’ experience in clinical application support or related clinical work experience.
• Occasional Intermittent Local Travel Required.

CERTIFICATE/LICENSE:

• Licensing or credentials within specific clinical specialty preferred, if available.
• Possession/Maintenance of specialty clinical licensure is strongly desired.
• Valid state driver’s license and proof of auto insurance, if applicable.
• Occasional Intermittent Local Travel Required.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.