EHR Optimization Specialist & Training Lead

Sycuan Health Center; El Cajon (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Sycuan Health Center is seeking a skilled EHR training and support specialist to implement, configure, and daily use clinical application systems. You will onboard users, train staff, and maintain templates and reports to meet clinical and operational needs.

You will evaluate EHR functionality, perform gap analyses, and collaborate with Administration, Behavioral Health, Dental, Medical, PHI, and Pharmacy teams to improve workflows and adoption.

Qualifications

• High school diploma or GED required.
• Associates in Information Technology or Health Information Technology.
• LVN or higher nursing/clinical background.
• Minimum 3 years of professional CAC experience.
• Experience with NextGen E.H.R, EDR, and PM software.
• Working knowledge of HIPAA compliance within a clinical environment.

Responsibilities

• Design and deliver role-specific EHR training for staff, including onboarding for new users.
• Develop and maintain training materials (manuals, videos, tip sheets, guides).
• Adapt training to varying levels of computer literacy and EHR experience.
• Evaluate EHR functionality and system performance to identify gaps and improvements.
• Conduct gap analysis for new software implementations and upgrades.
• Monitor clinical efficiency and system utilization to recommend enhancements.
• Analyze clinical workflows to identify inefficiencies and improvements.
• Provide application support for projects and system initiatives under HIT Manager/IT.
• Collaborate with clinical/administrative/technical stakeholders to support implementation and optimization.
• Encourage reporting of system issues and improvement ideas.
• Prepare and submit monthly reports to HIT Manager/Executive Director.
• Perform Super User responsibilities and other assigned duties.

Skills

EHR training

Support staff

Gap analysis

Workflow optimization

Reporting

Super User

HIPAA compliance

Remote troubleshooting

Communication

Autonomy

Education

Associates in Information Technology or Health Information Technology

LVN or higher nursing / clinical background

High school diploma or GED

Tools

NextGen EHR/EDR/PM

Job description

Sycuan Health Center is seeking a skilled EHR training and support specialist to implement, configure, and daily use clinical application systems. You will onboard users, train staff, and maintain templates and reports to meet clinical and operational needs.

You will evaluate EHR functionality, perform gap analyses, and collaborate with Administration, Behavioral Health, Dental, Medical, PHI, and Pharmacy teams to improve workflows and adoption.