Clinical Application Coordinator

Sycuan Health Center; El Cajon (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Sycuan Health Center is seeking a skilled EHR training and support specialist to implement, configure, and daily use clinical application systems. You will onboard users, train staff, and maintain templates and reports to meet clinical and operational needs.

You will evaluate EHR functionality, perform gap analyses, and collaborate with Administration, Behavioral Health, Dental, Medical, PHI, and Pharmacy teams to improve workflows and adoption.

Qualifications

• High school diploma or GED required.
• Associates in Information Technology or Health Information Technology.
• LVN or higher nursing/clinical background.
• Minimum 3 years of professional CAC experience.
• Experience with NextGen E.H.R, EDR, and PM software.
• Working knowledge of HIPAA compliance within a clinical environment.

Responsibilities

• Design and deliver role-specific EHR training for staff, including onboarding for new users.
• Develop and maintain training materials (manuals, videos, tip sheets, guides).
• Adapt training to varying levels of computer literacy and EHR experience.
• Evaluate EHR functionality and system performance to identify gaps and improvements.
• Conduct gap analysis for new software implementations and upgrades.
• Monitor clinical efficiency and system utilization to recommend enhancements.
• Analyze clinical workflows to identify inefficiencies and improvements.
• Provide application support for projects and system initiatives under HIT Manager/IT.
• Collaborate with clinical/administrative/technical stakeholders to support implementation and optimization.
• Encourage reporting of system issues and improvement ideas.
• Prepare and submit monthly reports to HIT Manager/Executive Director.
• Perform Super User responsibilities and other assigned duties.

Skills

EHR training

Support staff

Gap analysis

Workflow optimization

Reporting

Super User

HIPAA compliance

Remote troubleshooting

Communication

Autonomy

Education

Associates in Information Technology or Health Information Technology

LVN or higher nursing / clinical background

High school diploma or GED

Tools

NextGen EHR/EDR/PM

Job description

Supports the implementation, configuration, and daily use of clinical application systems, including EHR and EDR platforms, under the guidance of the HIT Manager. Works closely with clinical and administrative teams to ensure effective system functionality, accurate clinical documentation, and efficient workflows. Provides user onboarding, training, and ongoing support for application features, templates, and reporting tools. Develops and maintains custom templates and reports to meet clinical and operational needs. Assists in evaluating and improving clinical workflows and information flow processes to enhance system utilization and user adoption. Collaborates with cross-functional departments—including Administration, Business Office, Behavioral Health, Dental, Medical, HIM, and Pharmacy—to support consistent, effective use of clinical applications across the organization.

Job Duties and Responsibilities

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Training & Onboarding

• Design and deliver role-specific EHR training for clinical and clinical support staff, including onboarding for new EHR/EDR/PM users.
• Develop and maintain training materials, including manuals, videos, tip sheets, and standardized reporting guides.
• Adapt training approaches to varying levels of computer literacy and EHR experience.

EHR Support, Optimization & Gap Analysis

• Evaluate EHR functionality and system performance to identify deficiencies, gaps, and opportunities for improvement.
• Conduct gap analysis for new software implementations and system upgrades to assess workflow impact and user needs.
• Monitor clinical efficiency and system utilization to recommend enhancements.
• Incorporate user feedback and data to support ongoing system optimization.

Workflow & Quality Improvement

• Analyze clinical workflows to identify inefficiencies and improvement opportunities.
• Participate in quality assurance and improvement initiatives related to clinical documentation and EHR use.
• Provide application support for projects and system initiatives under the direction of the HIT Manager and IT teams.
• Collaborate with clinical, administrative, and technical stakeholders to support implementation and optimization efforts.
• Foster an environment that encourages reporting of system issues and improvement suggestions.

Reporting & Super User Responsibilities

• Prepare and submit monthly reports to the HIT Manager and Executive Director.
• Perform Super User responsibilities and other assigned application support duties.

Job Specifications

Education and Experience

• High school diploma or GED
• Minimum 3 years of professional CAC experience
• Experience with NextGen E.H.R, EDR, and PM software
• Working knowledge of HIPAA compliance within a clinical environment
• Associates in Information Technology or Health Information Technology
• LVN or higher nursing / clinical background
• Experience in a Tribal or Community Health Clinic

Skills and Knowledge

• Operates with high autonomy and discretion
• Telephone and remote troubleshooting
• Quality focus
• Flexible and able to work in a unique environment
• Able to work with varying levels of staff
• Able to follow written and verbal instructions to complete tasks
• Have a positive attitude and a desire to help people
• Direct: None
• Indirect: None