Chronic disease isn't managed in a clinic. It is managed at home, in relationships, in the everyday. What's on the dinner table, what gets said, and who notices when someone's struggling. For the 130 million Americans managing a chronic condition, the healthcare system has offered the same answer for decades: a 15-minute doctor's visit, a pamphlet, and a portal login they'll never use.
At Nuna, we are building an AI health coach that shows up like a person who actually has time: available at 3am, infinitely patient, and never behind a waiting room. We use motivational interviewing to help patients and their families see themselves clearly, design experiments that fit their real lives, and navigate a system that has not historically been on their side. We are building from the ground up around a simple belief: patients don't want to be healthy; they want their lives back
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We’re not competing with other health apps. We’re competing with the moment a person gives up on getting better. If that’s a problem you want to work on, we’d like to tal
k.
Nuna was recently selected to join the Centers for Medicare & Medicaid Services (CMS) Health Tech Ecosystem, a landmark public-private initiative designed to transform healthcare for America
ns.
Your
team
Nuna’s Customer Success team owns the customer journey post-sale — leading implementation, account management, support, retention, renewal, and expansion. We’re healthcare experts who configure and optimize Nuna’s patient engagement solutions to drive adoption, measurable outcomes, and lasting value. By building trusted partnerships and delivering exceptional service, we help our customers succeed and engage patients at s
cale.
Th
e role
As our EHR Integration Lead, you will lead end-to-end technical integrations connecting our SaaS platform with major health systems. You’ll translate clinical operational needs into clear technical requirements, guide cross-functional teams, and build repeatable deployment playbooks so we can reach more patients effec
tively.
What y
ou’ll do
Lead enterprise EHR int
- egrations
Own integrations between our SaaS platform and healthcare partners’ EHR systems, from discovery and scoping through launch and opt
- imization.Partner with Sales and Growth to scope integrations for prospective customers, shape the technical approach, and produce clear, client-ready solution materials (architecture, integration options, and requirements) that build confidence and help move deal
s forward.
Define integration requirements a
- nd approach
Partner with health system stakeholders to translate clinical workflows, technical requirements, and business goals into actionable integration plans. This includes authoring detailed integration specifications, data mappings, and de
- nal execution
Align internal Product, Engineering, and Customer Success teams with partner IT and clinical teams to manage dependencies, resolve obstacles, and deliver successful launches. You will also facilitate technical working sessions with interface engineers, EHR and FHIR analysts, and middleware partners to drive decisions and
action items.
Serve as a trusted int
- egration expert
Guide enterprise partners through integration decisions, clearly communicate tradeoffs, and establish shared expectations for scope, timeline
s, and outcomes.
Build scalable inte
- gration practices
Develop repeatable playbooks, documentation, and processes that improve delivery consistency and reduce the time and effort required to onboard new partners. This collateral includes prospect-facing integration guides used in
- liver lasting value
Establish success measures, coordinate validation and launch readiness, and drive improvements that support reliable data exchange and effective
clinical workflows.
W
- hat we’re looking for
Proven track record leading enterprise EHR integrations, specifically delivering end-to-end
- Epic implementations.3–5 years of experience deploying SaaS solutions for external clients, with a focus o
- n Epic health systems.Strong technical fluency in bidirectional integrations, HL7 v2 (ORM/ORU), and FHIR (R4 / SMART on FHIR) across orders, write-backs, remote monit
- oring data, and reads.Ability to translate clinical workflows and business requirements into clear technical specs, data mappings, an
- d acceptance criteria.Experience coordinating cross-functional partner IT, vendor, and internal engineering teams through working sessions, testing, launch, and
- secure PHI management.Strong project management skills to manage multiple integrations simultaneously, mitigate risks, and resolv
- e technical obstacles.Excellent communication skills to articulate technical tradeoffs and build consensus across technical and non-t
- echnical stakeholders.Ability to lead by influence as a senior individual contributor with high ownership an
d attention
- to detail.
Bonus Points
Experience delivering integrations with a
- dditional EHR platforms.Ability to configure interfaces, build APIs, or troubleshoot data flows to resol
- ve issues independently.Epic certifications or healthcare system IT/clinical
- informatics experience.Experience in healthcare SaaS or fast-pac
- ed startup environments.Technical pre-sales or integration
- solutioning experience.Familiarity with integration tooling and security (Redox, VPN, SFT
- P, SSO/SAML, OAuth 2.0).Knowledge of clinical coding (LOINC, ICD-10), data mappings, acceptance crit
- eria, and decision logs.Background in RPM, chronic disease management, value-based care, quality re
- porting, and CMS models.Track record of building reusable integration playbooks, documentation,