EHR & Imaging IT Systems Specialist

Virginia AG; Richmond, Northern (VA, KY); Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Paid annual leave

Tuition benefits

Retirement planning

Cash match programs

Employee discounts

Well-being resources

Career development

Job summary

Virginia Commonwealth University School of Dentistry is seeking a full-time IT Systems Specialist focused on EHR systems support. The role covers macOS, Windows 11, and mobile endpoints, with duties spanning clinical EHR (axiUm) and imaging (MiPACS) alongside instructional technology support.

You will collaborate with clinical faculty, residents and staff, handling Level 1/2 tickets, access workflows and training, while maintaining endpoint security and HIPAA considerations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent combination of education, training, and professional IT support experience.
• Demonstrated proficiency supporting Windows and Mac endpoints, mobile OS platforms, enterprise imaging via Windows OSD, FileVault, Bitlocker, and systems management tools (Microsoft Intune, MECM/SCCM, JAMF, MSFT Active Directory).
• Hands-on experience writing and modifying basic shell or PowerShell scripts for endpoint automation and troubleshooting.
• Proven experience in IT customer service and basic project management skills.
• Strong analytical skills with experience utilizing generative AI tools for advanced troubleshooting and scripting.
• Excellent interpersonal skills to serve as an effective liaison between clinical staff, academic faculty, and external technical vendors.
• Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with faculty, staff, and students from diverse backgrounds, or a commitment to do so as a staff member at VCU.

Responsibilities

• Maintain, image, deploy, and troubleshoot macOS, Windows 11, and mobile device endpoints using Microsoft Intune, MECM, JAMF, and custom PowerShell/shell scripts.
• Resolve escalated IT service tickets, perform root-cause problem analysis, and initiate corrective technical actions.
• Serve as technical liaison between clinical users, academic staff, vendor engineering teams, and central IT Services.
• Provide backup support for instructional technologies, AV equipment, and lecture hall operations during live academic events.
• Support and maintain enterprise EHR (axiUm) and MiPACS imaging support tickets.
• Assist with configuring, updating, and troubleshooting integrated companion applications like RingCentral, Volatia, and DrFirst.
• Coordinate user access workflows and support inquiries at level 1/2.
• Assist with technical training and workflow documentation for clinical faculty, residents, and staff.

Skills

Windows/macOS

End-user Support

PowerShell

Active Directory

AI Troubleshooting

Vendor Liaison

Healthcare IT

Customer Service

Professional Communication

Education

Bachelor in CS/IS

Tools

Intune

MECM/SCCM

JAMF

Active Directory

Job description

Virginia Commonwealth University School of Dentistry is seeking a full-time IT Systems Specialist focused on EHR systems support. The role covers macOS, Windows 11, and mobile endpoints, with duties spanning clinical EHR (axiUm) and imaging (MiPACS) alongside instructional technology support.

You will collaborate with clinical faculty, residents and staff, handling Level 1/2 tickets, access workflows and training, while maintaining endpoint security and HIPAA considerations.