EHR Educat Implement Analyst

Parkview Health; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Parkview Health seeks an experienced EHR Educational Specialist to execute site discovery, training, and go-live support across facilities. You will conduct educator-led classroom courses, webinars, and one-on-one sessions, and collaborate with EHR Instructional Designers to tailor content for clinicians and staff.

Travel up to 4 weeks per project is required; strong Microsoft Office and data analytics skills are essential.

Qualifications

• Associate degree in healthcare, education, information technology, or related field.
• Bachelor’s degree preferred.
• Epic credentialing within 2 months of hire and must stay current with versions.

Responsibilities

• Deliver on-site and remote EHR education sessions (classroom, webinars, online courses, one-on-one).
• Assist Go-Live support and end-user optimization of EHR and related technology.
• Collaborate with EHR Instructional Designers to coordinate education needs and feedback.
• Promote documentation standards and knowledge transfer across the health system.
• Travel to facilities to train and support end users during project training cycles.

Skills

Adult learning techniques

Education delivery

Communication

Travel readiness

Education

Associate degree

Bachelor’s degree preferred

Tools

Epic EHR

Microsoft Office

Data analytics

Job description

Summary

Executes EHR specific site discovery, education, support, and user analysis to Parkview Health and Connect Clients with a focus on new EHR implementation needs. Travels on-site to new facilities and clients to complete Pre-Go-Live education, including Site Discovery, Classroom Training, and other Pre-Go-Live Readiness needs. Remains on-site to support end users during Go-Live Phase of EHR Implementation. When not on a traveling assignment, will support core EHR Training needs at the Parkview Education Center. Promotes consistent documentation standards, while acting as a liaison on behalf of provider/clinical EHR users. Methods of education include, but are not limited to, educator-led classroom courses, webinars, online courses, and one-on-one education sessions. Performs Instructional Design duties by evaluating, adapting, and developing instruction based on learner needs. Provides hospital and physician-based practice support. Exhibits a learning approach in achieving knowledge proficiency in Epic and other EHR from a functional perspective, while implementing ongoing tactics for knowledge sustainment. Works directly with EHR Instructional Designers to coordinate education needs, feedback, and facilitate education to end users. Responsible to work with providers, clinical, and other staff to help navigate and optimize usage of the EHR and other technology based needs. Collaborates with end users throughout the health system, proactively identifying opportunities for improvement in application functionality or workflow processes related to the Electronic Health Record. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues. Knowledge transfer with co-workers and client base is a foundational component of the position.

Education

Minimum requirement of a Associate’s degree in healthcare, education, information technology, or related field. Bachelor's Degree preferred.

Licensure/Certification

Epic Credentialing Status obtained in 1 application, within 2 months of hire. Status must remain up-to-date. Must remain current with all versions of the electronic health record. Valid Driver's license required.

Experience

Minimum requirement of 3 years experience, 5 years preferred, in education, healthcare or other comparable position.

Other Qualifications

Travel away from home for extended periods (up to 4 weeks) required during project training/support cycles. Primary focus on Epic EHR, with proficiency in other EHR as needed based on client needs. Demonstrates ability to enthusiastically provide education and build relationships. Ability to engage classroom participants utilizing adult learning techniques. Ability to link content to individual and team success. Ability to navigate learning styles within diverse groups. Skilled at problem solving, organization, possessing strong attention to detail and demonstrated ability to understand complex issues. Must be able to demonstrate a working knowledge of computer/technology skills, including general Microsoft Office products. Demonstrated knowledge of EHR and data analytics preferred. Proven ability to perform multiple priorities and work effectively in an ever-changing and fast-paced environment. Ability to communicate, both verbally and written, effectively with technical teams, as well as operational leaders and end users. Able to perform basic EHR build functionality, including login block restrictions and user customization. Ability to work flexible hours and travel to various organizational locations to meet the needs of the user community.