EHR Application Analyst - Senior

Rochester Regional Health; City of Rochester (NY); Hybrid; USD 78,000 - 104,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, seeks an EHR Application Analyst Senior to lead support, optimization, and development of the EHR system. You will handle complex issues, mentor junior analysts, and drive improvements in clinical and operational performance.

This hybrid role requires Epic certification, strong healthcare workflow knowledge, and ability to coordinate with IT, clinicians, and vendors. You will manage testing, governance, and on-call rotations to ensure system stability.

Qualifications

• Minimum two to five years of experience as an EHR Application Analyst or in a related healthcare IT role.
• Current Epic Certification is required.

Responsibilities

• Serve as primary escalation point for complex issues and system errors.
• Provide day-to-day technical support to end users of the EHR system.
• Lead and mentor junior analysts and coordinate maintenance, testing, and governance activities.
• Coordinate with IT, clinicians, administrators, and vendors to support EHR initiatives.
• Maintain comprehensive system documentation and knowledge sharing.

Skills

Epic EHR

Healthcare IT

Mentoring

Documentation

Training

Education

Degree in Computer Science or Healthcare

Tools

Microsoft 365

Job description

Description Job Title: EHR Application Analyst - Senior Department: PFS Applications Location: Hybrid (Onsite & Remote) Riedman Remote,100 Kings Highway South, Rochester, NY 14617 Hours Per Week: 40 Schedule: Typically, 8am -4:30pm

POSITION SUMMARY

The EHR Application Analyst Senior serves as an advanced-level contributor in the support, optimization, and ongoing development of the Electronic Health Record (EHR) systems. Operating with a high degree of independence, this role handles complex technical issues, leads system optimization efforts, and serves as a resource and mentor for junior analysts. The EHR Application Analyst Senior applies deep knowledge of EHR capabilities and healthcare business workflows to drive improvements that enhance clinical and operational performance.

KEY RESPONSIBILITIES

Advanced System Support and Maintenance

• Serve as a primary escalation point for complex technical issues and system errors, applying advanced troubleshooting techniques to ensure timely resolution and minimal disruption to patient care.
• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.
• Provide guidance to junior analysts on day-to-day support challenges, sharing expertise and building team capability.
• Lead and coordinate routine maintenance activities, including software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Coordinate testing and validation activities for system changes, enhancements, and upgrades, ensuring new features meet functional requirements without introducing unintended disruptions.
• Participate in on-call rotations, including taking lead responsibility for after-hours coverage on complex or escalated issues.

System Optimization

• Lead efforts to optimize the performance, usability, and efficiency of the EHR system.
• Conduct workflow assessments with operational partners to identify build inefficiencies and improvement opportunities.
• Develop and advance optimization requests through appropriate governance and change management channels.
• Apply cross-application integration knowledge to identify dependencies and ensure cohesive system performance across modules.

Collaboration and Vendor Engagement

• Take ownership of defined work streams or components within EHR implementation projects, system upgrades, and other initiatives.
• Coordinate task assignments, track progress, and communicate status to project leads, ensuring deliverables are completed on time and within scope.
• Own ongoing relationships with EHR vendor support, including managing open support requests, evaluating release notes for operational impact, and representing the organization in user group sessions and advisory forums.
• Coordinate with cross-functional teams - including IT, clinicians, administrators, and vendors - to support EHR initiatives and facilitate effective communication across stakeholder groups.

Documentation and Knowledge Management

• Maintain comprehensive documentation of system configurations, processes, and procedures.
• Establish knowledge-sharing practices to ensure critical information is accessible and current across the team.

Training and Mentorship

• Provide training and mentorship to junior analysts and end-users, sharing best practices to enhance team capabilities and support continuous professional development.

Compliance and Data Privacy

• Handle all protected health information (PHI) in accordance with HIPAA regulations and organizational data privacy and security policies.
• Complete required compliance training and model information security best practices for the team.

Preferred Qualifications

• Excellent analytical, organization, and verbal communication skills.
• Ability to work independently and within teams.
• Ability to solve complex problems and understand translate customer needs into system solutions.
• Strong understanding of healthcare business process, workflows, and terminology.
• Cross-application integration knowledge.
• Proficient in Microsoft 365 or equivalent productivity tools.
• Degree in Computer Science, healthcare or related field.

Required Qualifications

• Minimum two (2) to five (5) years of experience as an EHR Application Analyst, Health IT Analyst, Epic Analyst, or in a related healthcare information systems role.

Licensure/ Certifications

• Current Epic Certification.

Physical Requirements

Light - Light non-clinical roles include frequent standing or walking and minimal lifting, typically under 20 lbs. Tasks often involve sitting at a workstation, using a computer, handling paperwork, and interacting with colleagues or visitors. Fine motor control is essential for typing and administrative tasks, while clear vision and hearing support accurate communication. Emotional and cognitive demands include managing multiple tasks, handling interruptions, and exercising independent judgment. Environmental exposures are generally low but may include shared workspaces, proximity to clinical areas, or occasional crowding.

Pay Range

$78,000.00 - $104,000.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.