Application Analyst I- Epic Willow Ambulatory

Nordic; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Nordic Global's Managed Services division seeks an Application Analyst I to provide frontline support for clinical and business applications. This role is ideal for early-career professionals with healthcare IT certifications or relevant experience.

You will respond to support requests, document processes, collaborate with software vendors, and participate in upgrades and security patches. Travel may be required and on-call rotation could apply.

Qualifications

• Bachelor's degree in IT or related field and 3+ years in healthcare IT.
• Formal application certifications or equivalent experience in healthcare IT.
• Strong analytical thinking and customer service skills.

Responsibilities

• Respond to application support requests and incidents within defined SLAs.
• Manage documentation for applications and team processes.
• Build and maintain relationships with software vendors for high-level support.
• Assist in planning upgrades and security patches.
• Support small analyst-led projects and basic meeting coordination.
• Learn hospital and physician office workflows and application lifecycle.

Skills

Healthcare IT

Application support

Customer service

Documentation

Vendor relations

Team collaboration

On-call support

Problem solving

Education

Bachelor's degree Information Technology

Job description

Make a difference. Be happy. Grow your career.

The Role: The Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience.

The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities:

• Achieve necessary certifications and follow learning paths to ensure ongoing growth.
• Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.
• Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
• Establish and maintain relationships with software vendors to ensure high-level support.
• Assist in planning and executing application upgrades and security patches.
• Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.
• Learn clinically integrated hospital and physician office workflows (clinical and business).
• Comply with all written team policies and procedures.
• Learn and leverage existing details of application documentation to provide effective and informed application support.
• Understand the entire application lifecycle, including implementations, upgrades, and eventual decommissioning and data archiving.
• Advance application knowledge and understanding from mentor/lead during the first 12 months.

Skills and Experience:

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 6+ years’ industry experience).
• 3+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirements.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Additional Details:

Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as needed.

Equal Opportunity Employment:

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes.

Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.