EHE Housing Case Manager 2

AIDS Healthcare Foundation; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Flexible Spending Account

Short term and long term disability

401k

Life insurance

Job summary

Broward House, Inc. in Fort Lauderdale seeks a dedicated housing navigator to coordinate housing solutions and social services for individuals in the community. The role focuses on access to housing options based on client resources and adherence to plan goals.

Responsibilities include assessing client needs, developing care plans, linking services, and supporting appointments while maintaining documentation and data for program reporting.

Qualifications

• Two years’ experience in Social Services or related field.
• High school diploma or GED required.
• Experience navigating care systems and housing resources.
• Knowledge of HIV/AIDS populations preferred.

Responsibilities

• Coordinate housing resources and social services for clients.
• Engage and counsel high‑risk, vulnerable clients, including those in crisis.
• Complete assessments and develop individualized care plans.
• Arrange services through linkage, referral, and navigation.
• Support appointments and health care access and adherence.
• Maintain databases and document outcomes of meetings.

Skills

Verbal communication

Written communication

Crisis intervention

Confidentiality

Independent work

Team collaboration

Resource navigation

Cultural sensitivity

Basic math

Transportation ability

Education

High school diploma or GED

Two years in Social Services

HIV/AIDS knowledge

Tools

Microsoft Outlook

MS Office

Job description

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health. Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability, and a resolute commitment to equity in health care.

Summary

This position is responsible for coordinating and navigating housing solutions and social services to support individuals in the community with access to and adherence to housing options based on individual’s resources.

Essential Duties And Responsibilities

• Strong background in housing resources and experience working with individuals experiencing housing instability, homelessness, and other barriers to stable housing, with the ability to effectively navigate community resources and housing systems to support successful client outcomes.
• Engages, counsels, manages, motivates, and effectively works with high-risk, vulnerable patient population, including chemically dependent persons.
• Engages, counsels, manages, and effectively works with persons in crisis.
• Completes assessments of client’s strengths, needs, abilities, and preferences.
• Develops an individual plan of care and/or transition plan based on identified client’s needs.
• Provides direct support to clients in implementing activities to meet case plan goals and objectives.
• Arranges for services through linkage, referral, and navigation services.
• Provide support to initiate and follow through with appointments and requirement for health care and ancillary support services, including attending appointments.
• Provides HIV, STD, Medical Adherence and Risk Reduction Education to individuals.
• Guides clients in applying and accessing eligible benefits.
• Prepare and facilitate groups including life skills, social rehab and psycho educational.
• Supports clients in communication with external and internal providers.
• Meets with internal and external interdisciplinary treatment team members to coordinate client services and documents outcomes of meetings, including hospitals, health department and medical providers.
• Submits all documentation in an accurate and timely manner. Achieves and maintains program established productivity levels.
• Promotes program refinement, understands client/public need and effectively participates in all assigned meetings.
• Communicates with Hotels, Landlords and other emergency housing providers.
• Maintains databases, data entry, data tracking systems and reports as assigned.
• Maintain procedures and organizational needs for the housing programs.
• Provides administrative support to program staff to streamline care to clients.
• Support clients in obtaining required program eligibility documents.
• Works alongside finance team to facilitate emergency housing payments.
• Participates in maintaining structure and order and necessary drills for the Client Services Center and document incidents, concerns, and observations.
• Attend and participate in staff meetings, program meetings, and staff training as determined by supervisor.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills with the ability to communicate with diverse populations in public settings.
• Have a solution focused approach to conflict and challenges.
• Ability to effectively engage and work in a stressful environment with high-risk, vulnerable client population and persons in crisis.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to maintain a strong sense of respect for confidentiality involving both clients and fellow employees.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to follow written and verbal instructions and meet established deadlines.
• Advanced knowledge computer skills required: Microsoft outlook email, office.
• Basic math skills required: addition, subtraction, multiplication, and division.
• Ability to work independently with minimal direction.
• Knowledge of Substance Abuse and Mental Health Symptoms and basic interventions
• Knowledge of basic risk reduction methods
• Basic Assessment Skills
• Basic individual intervention skills
• Ability to legally operate a motor vehicle and provide own transportation.

Education And Work Experience

• Two years’ experience in Social Services, or equivalent experience, High school diploma or GED equivalent.
• Experience personally navigating system of care.
• Knowledge of HIV/AIDS and experience related to issues confronted by people with HIV/AIDS.
• Experience conducting intervention/prevention services with minority and at risk populations preferred.

Important Notes

Applicants must submit to a Level 2 Background and Pre-employment Drug Screening.

Broward House offers a comprehensive benefits program which includes the following:

• Health, dental, and vision coverage
• Flexible Spending Account
• short term and long term disability
• 401k
• life insurance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.