EG Floor Attendant - 33994

Chickasaw Nation; Norman (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Chickasaw Nation Riverwind Casino in Norman, OK seeks a part-time Floor Attendant to deliver courteous guest service during entertainment experiences. You will maintain a clean, safe gaming area, assist guests, and support team members in a fast-paced environment.

Excellent communication, punctuality, and adherence to dress code are essential. Prior cash-handling experience is helpful; no prior gaming experience required. Training provided.

Qualifications

• Experience handling cash and delivering courteous guest service.
• Ability to follow dress code, safety rules and policies.
• Willingness to work flexible hours including weekends.

Responsibilities

• Provide first-class customer service to guests and respond to inquiries with professionalism.
• Maintain a clean, organized, safe gaming floor and report incidents to supervision.
• Assist management, supervisors and security to detect and prevent cheating or damage to gaming equipment.
• Align seating near machines and assist guests with basic machine questions and payouts.

Skills

Cash handling

Customer service

Education

High School, GED or Equivalent

Tools

10-key adding machine

Job description

Description

We are currently looking for aPart Time 38 EG Floor Attendantto join our team located at Riverwind Casino.

Summary:
Responsible for providing a high degree of courteous service to guests during their entertainment experience.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
• Cleans assigned area
• Cleans and sweeps floors
• Cleans and sanitizes bathrooms
• May empty ash trays
• Disposes of trash
• May clean exterior areas such as parking lots and sidewalks
• Aligns seats close to machines in gaming areas
• Answers basic customer questions concerning gaming machines based on basic understanding of payout and machine operations
• Coordinates with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management
• Identifies top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

Skills

Essential:

• Count large amounts of cash by hand / with cash counting machines
• 10-key adding machine

Experience

Essential:

• No prior experience required

Education

Essential:

• High School, GED or Equivalent

Credentials

Essential:

• Pass gaming background check
• Gaming license or permit as required by assigned position

Working Conditions

Essential:

• May work where cigarette smoking occurs
• Bright and Flashing lights
• Fast-paced environment
• May work in loud or noisy areas
• Noisy
• Potential exposure to blue and or white light
• Pass pre-employment drug test
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Sometimes lift and or carry up to 50 lbs
• Sitting up to 25% of shift
• Walking up to 100% of shift
• May work day shift
• May work evening shift
• May work holidays
• May work night shift
• May work rotating shifts
• May work weekend shift

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork