EFP - Customer Service Representative - Evansville, IN

JB Poindexter & Co; Evansville (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry leader seeks a Customer Service Representative to enhance customer satisfaction and streamline operations. In this dynamic role, you will serve as a vital link between manufacturing activities and customers, ensuring smooth order processing and accurate record maintenance. Your ability to communicate effectively and maintain strong relationships will be key to your success. This innovative firm offers a competitive wage and a comprehensive benefits package, including health, dental, and retirement plans. If you are looking for a rewarding career in a supportive environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Company Contributions

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Qualifications

• Strong communication skills with customers and team members are essential.
• Proficient in data entry and basic computer skills.

Responsibilities

• Act as a liaison between manufacturing and customers.
• Process orders and maintain accurate records.
• Coordinate shipments and compile reports.

Skills

Customer Communication

Data Entry Accuracy

Typing Proficiency

Basic Math Skills

Microsoft Word

Microsoft Excel

Education

High School Diploma or G.E.D.

Tools

MRP System

Job description

Customer Service Representative

Position Summary:

The customer service representative acts as a liaison between manufacturing activities and the customer. This position reports to the Customer Service Supervisor.

Key Duties Include:

• Performing job duties in a safe manner
• Receiving and processing orders
• Maintaining computer and manual records
• Coordinating shipments
• Compiling and distributing reports
• Filing
• Sending and receiving data electronically
• Setting up new customers using established processes and systems
• Creating billing of packing slips
• Maintaining required data in company's MRP system
• Interacting frequently with customers, team members, and management personnel
• Maintaining a safe and clean work environment
• Other duties as assigned by supervisor

Qualifications:

For success, must maintain strong working relationships and communicate in a professional and courteous manner to customers and team members. The position also requires the following key knowledge, skills, and abilities:

• High school diploma or G.E.D.
• Ability to read, write, and speak English language
• Typing proficiency and data entry accuracy
• Computer skills, including basic skills in Microsoft Word and Excel
• Basic math skills, including adding, subtracting, multiplication and division using a calculator
• Ability to sit for extended periods of time
• Ability to use hands and fingers
• Ability to stand and walk
• Ability to lift and carry up to 20 pounds
• Ability to push and pull up to 10 pounds

Company Overview:

An industry leader in providing practical solutions to foam molding and fabrication, EFP has a diversified product offering and serves the pharmaceutical, biotech, medical, automotive, recreational vehicle, appliance, plumbing, consumer goods, and building and construction industries. The company is headquartered in Elkhart, Indiana and has manufacturing locations in Elkhart, Indiana, Decatur, Alabama, Nashville, Tennessee, and Evansville, Indiana.

EFP can design, mold, fabricate and provide fulfillment capabilities, kitting, assembly, custom systems, and inventory management. Nashville is also home to the company’s Temperature Solutions Center of Excellence.

For more than 30 years, EFP, LLC has been owned by J.B. Poindexter & Co., Inc., a privately held, diversified manufacturing company with operating subsidiaries throughout North America. In addition to expanded foam products, these companies produce commercial van bodies, step vans, funeral coaches, limousines, pick-up truck bed enclosures and tonneau covers, and precision machined components. The size and strength of the Poindexter companies provides EFP with the leadership and resources to stay on the leading edge in today’s marketplace. Because of this, EFP can provide our customers groundbreaking packaging and component solutions.

For more information about our company, access EFP's web site at www.efpcorp.com.

EFP offers a competitive wage and comprehensive benefits. EFP’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.

EFP is an Equal Opportunity Employer.