Efficient Online Grocery Pick-Up Specialist

Kroger Family of Companies; Muskego (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk/In-Store Grocery Shopper to assemble customer online orders with care, process coupons and payments, and load orders for pickup. You will read shelf tags, maintain product freshness, bag items per standards, and communicate substitutions or issues to customers to ensure a smooth pickup experience.

Provide a positive customer service experience that makes customers want to return to online shopping and support a clean,

Qualifications

• Ability to work without supervision
• Read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Responsibilities

• Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Initiate and complete selection process for customers' on-line orders.
• Assemble customers' on-line orders, process coupons and payment, and load orders to cars for pickup.
• Scan and bag orders on the go while following bagging standards.
• Communicate any substitutions or exceptions to customer's order at time of pickup.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Ensure quality and freshness of all items chosen.
• Provide a positive customer service experience that makes customers want to return to on-line shopping.

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent oral/written communication

Job description

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk/In-Store Grocery Shopper to assemble customer online orders with care, process coupons and payments, and load orders for pickup. You will read shelf tags, maintain product freshness, bag items per standards, and communicate substitutions or issues to customers to ensure a smooth pickup experience.

Provide a positive customer service experience that makes customers want to return to online shopping and support a clean,