EFB Technician — Tier 2 IT & Mobile Device Mgmt

Planned Systems International; Fort Walton Beach (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid leave

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

Flexible spending account

HSA

401(k) match

Professional development

Job summary

Planned Systems International (PSI) is seeking an Electronic Flight Bag (EFB) Technician to join the Network/System Administration team to maintain the AEMI Mobile Devices Manager and Mobile Content Manager used by all AFSOC EFB users.

The role requires DoD 8570/8140 IAT II certification and an active security clearance. You will provide Tier 2 support, device deployment, reporting, and end-user training on mobile devices within the AFSOC program.

Qualifications

• DoD 8570/8140 IAT II certification (e.g., Security+ CE) is required.
• Active Top-Secret-eligible clearance or ability to obtain/maintain required for access to classified information.
• 2–4 years of experience with VMware Workspace One to manage mobile devices (Android and iOS).
• Experience with Active Directory and Windows OS (2012/2016).
• Experience supporting Windows-based computers and applications.
• Knowledge of how different IT systems interact.

Responsibilities

• Provide Tier 2 support to the AFSOC Electronic Flight Bag program.
• Maintain AFSOC Mobile Device Manager (VMWare Workspace One).
• Create and maintain reports related to mobile devices.
• Provide training to Support Personnel on usage and management of mobile devices.
• Support acquisition, configuration, and deployment of mobile devices for AFSOC.
• Assist Help Desk and Tier 3 Engineers with device, connectivity, and application troubleshooting.
• Use Workspace One to deploy and manage applications for End User Devices.
• Manage Apple Business Manager account.
• Create, integrate, and test device and application workflows.
• Establish and maintain professional business relationships with users and distributors.

Skills

VMware Workspace One

Active Directory

Windows OS

Tools

MobileIron

Intune

BES

Job description

Planned Systems International (PSI) is seeking an Electronic Flight Bag (EFB) Technician to join the Network/System Administration team to maintain the AEMI Mobile Devices Manager and Mobile Content Manager used by all AFSOC EFB users.

The role requires DoD 8570/8140 IAT II certification and an active security clearance. You will provide Tier 2 support, device deployment, reporting, and end-user training on mobile devices within the AFSOC program.