EEO/Employee Relations Manager (9047)

Southeastern Pennsylvania Transportation Authority; Philadelphia (Philadelphia County); On-site; USD 99,000 - 116,000; Full time

Benefits offered by this job

City Transit (AA) Pension.

Tuition Reimbursement

Job summary

SEPTA in Philadelphia is seeking an experienced EEO/Employee Relations Manager to lead investigations of workplace discrimination, harassment, and retaliation. You will oversee intake, manage cases through to resolution, and coordinate with external agencies under Title VII, ADA, ADEA, GINA, and related laws.

Ideal candidates bring deep knowledge of anti-discrimination statutes, strong reporting and negotiation skills, and the ability to work independently while collaborating with stakeholders

Qualifications

• Bachelor’s degree in social sciences, human resource management, business administration or related field required.
• Five (5) years of experience in the investigation of workplace discrimination complaints, including case management from intake to recommendation and resolution.
• Three (3) years of experience drafting position statements or similar responses to the EEOC or similar state human rights agencies.
• One (1) year of experience providing investigatory or employee relations services in a unionized environment.

Responsibilities

• Independently conducts fair and impartial investigations into complaints of workplace discrimination, harassment, and retaliation; investigates claims from customers under Title VI.
• Manages cases from intake to recommendation and resolution; handles complex complaints.
• Independently, or with outside counsel, manages cases filed with external agencies from intake to final disposition.
• Ensures representation for agency process including fact finding, mediation, and conciliation conferences.
• Provides guidance to managers in resolution of complaints.
• Provides coaching to managers and employees on de-escalation and conflict resolution.
• Supports compliance with ADA and related laws by reviewing accommodation requests.
• Develops and delivers training on anti-discrimination laws and the organization’s policies.

Skills

Investigative interviewing

Communication skills

Confidentiality

Conflict resolution

Analytical skills

Team collaboration

Education

Bachelor’s degree in social sciences / related field

Juris Doctor (preferred)

Tools

Microsoft Office

HRIS

Job description

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City: Philadelphia

Secure Your Future with SEPTA – A Leader in Transportation!

TheSoutheastern Pennsylvania Transportation Authority (SEPTA)is thesixth-largesttransportation system in the U.S., connecting communities across a2,200-square-mile service region. SEPTA isat the forefront of innovationin the transit industry, ensuring reliable and efficient services while driving economic growth in thePhiladelphia region.

Only candidates who are authorized to work in the United States without sponsorship, will be accepted at this time.

We are proud to be recognized as

2023 FORBES Best in State Employer

Philadelphia Employer of Choice for 2024

We are seeking to hire candidates for ourEEO/Employee Relations Manager (9047).

Opening Date: 10/23/2026

Closing Date: 11/23/2026

Job Grade: SAM 41

Salary Range: $98,904-$116,350

OVERALL DESCRIPTION

SEPTA is seeking an experienced EEO/Employee Relations Manager to join our EEO/Employee Relations team. The EEO/Employee Relations Manager manages internal complaints of discrimination, harassment, and retaliation intake to resolution, of complaints of workplace discrimination, harassment, and retaliation, under Title VII, ADA, ADEA, GINA, and related as well as analogous Commonwealth laws and organization policies. The incumbent manages cases filed with external anti-discrimination and human rights agencies, ensuring the Authority is well-represented at every step. The EEO/Employee Relations Manager considers and makes determinations requests for accommodation under the ADA and employs informal and formal problem resolution strategies to provide employee relations and conflict resolution services to managers and employees.

About You:

• You are an experienced, curious and thorough investigator, seeking to ask the right next question and fill in gaps in your understanding. Your investigation reports are well-written, well-documented, and well-reasoned.
• You have managed cases before state and federal agencies, and understand what it takes to present facts in a compelling way, whether through in writing via position statements or orally at a mediation
• You bring advanced knowledge and understanding of anti-discrimination laws, including Title VI, Title VII, ADA, ADEA, FMLA, Pregnancy Discrimination Act, and analogous Commonwealth laws
• You are familiar with collective bargaining rules, having spent at least three years providing investigatory or employee relations services in a unionized environment
• You produce great work independently. You are organized, reliable, work to deadlines, and require minimal day-to-day direction
• You maintain confidentiality of sensitive information
• When conflict arises, you have demonstrated the ability to de-escalate the situation and help parties re-engage in productive ways
• You are comfortable with uncertainty. You can provide numerous examples of how you have demonstrated sound judgment even when information is incomplete or conflicting
• Even though you work well independently, you value teamwork and collaboration. You strive to develop and maintain positive, professional relationships with stakeholders at every level of the organization

Please Note: All candidates selected for the interview will be required to submit a writing sample prior to the scheduled interview.

SPECIFIC RESPONSIBILITIES

• Independently conducts fair and impartial investigations into complaints of workplace discrimination, harassment, and retaliation, under Title VII, ADA, ADEA,GINA, and related as well as analogous Commonwealth laws and organization policies; as assigned, investigates claims from customers under Title VI
• Manages cases from intake to recommendation and resolution; with oversight, manages complex complaints, including those involving multiple complainants or systemic claims
• Independently, or with outside counsel, manages cases filed with external agencies (EEOC, PHRC, and FTA) from intake to final agency disposition, including gathering information from internal sources, drafting responses to complaints, monitoring case timelines, and communicating with relevant stakeholders about the status of open cases.
• Ensure the organization has appropriate representation for all aspects of the agency process, including fact finding, mediation, and conciliation conferences; ensures managers, supervisors or other employees are prepared to represent the organization during such proceedings
• Provides guidance to managers in the resolution of complaints consistent with findings and recommendations
• Provides coaching and counseling to managers and employees as part of the employee relations process, including advising on strategies for de-escalation and conflict resolution
• Supports compliance with the Americans with Disabilities Act and any related state and federal laws and regulations, by reviewing, analyzing, and adjudicating employee and applicant requests for reasonable accommodation
• Develops and delivers training on anti-discrimination laws and regulations and the organization’s policies as requested
• Performs other duties as required

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in social sciences, human resource management, business administration or related field from an accredited college/university required
• Five (5) years of experience in the investigation of workplace discrimination complaints, including case management from intake to recommendation and resolution
• An additional five (5) years of direct investigation experience may be substituted for the degree requirement
• Three (3) years of experience drafting position statements or similar responses to the EEOC or similar state human rights agencies
• One (1) year of experience providing investigatory or employee relations services in a unionized environment
• Advanced knowledge and understanding of anti-discrimination laws, including Title VII, ADA, ADEA, FMLA, Pregnancy Discrimination Act, and analogous Commonwealth laws
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
• Ability to work independently and with minimal day-to-day direction
• Ability to develop and maintain positive, professional relationships with stakeholders at every level of the organization
• Strong oral and written communication skills
• Ability to maintain confidentiality of sensitive information
• Solid ability to de-escalate conflict
• Ability to demonstrate sound judgment even when information is incomplete or conflicting
• Experience using an HRIS to view, edit, enter, and analyze employee data
• Strong analytical and organizational skills

Preferred Experience

• Three (3) years of experience in conflict mediation
• Juris Doctor preferred
• Certification or advanced studies in conflict mediation preferred
• Knowledge of and experience investigating customer complaints under Title VI preferred
• Prior experience reviewing and approving reasonable accommodation requests for applicants and employees under the Americans with Disabilities Act and the Pregnancy Discrimination Act and/or any related

What you’ll gain at SEPTA:

• City Transit (AA) Pension.
• Tuition Reimbursement