Educational Travel Relationship Manager

The New Orleans Tribune; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) – match

Life insurance

Paid vacation and holidays

Job summary

The National WWII Museum seeks an Educational Travel Relationship (ETR) Manager to develop and manage engagement programs for Educational Travelers and grow Patriots Circle membership during and after trips.

Reporting to the Patriots Circle Director, you will collaborate with Educational Travel, Education and Access, and the Executive Office to craft opportunities for travelers before, during, and after Museum tours.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in customer relationship management or sales; fundraising or membership programs in nonprofit environments.
• Experience with database management, applications, and spreadsheets; knowledge of fundraising software (Raiser’s Edge preferred).
• Strong attention to detail, organizational skills, initiative, problem solving under pressure.
• Excellent interpersonal, presentation, oral and written communication; team player.
• Willingness to work a flexible schedule that may include evenings, weekends, and holidays.

Responsibilities

• Develop detailed, consistent engagement plans for Educational Travelers to inform and recruit them as Patriots Circle members.
• Create 360-degree communications outlining the Museum’s mission, goals, and engagement opportunities.
• Design solicitation tracks for Educational Travelers focusing on Patriots Circle and major gifts; coordinate with Marketing for aligned messaging.
• Coordinate with Educational Travel staff to ensure premium hospitality during trips and support staff on international tours.
• Collaborate with Patriots Circle and Major Gift Officers to cultivate and steward donor prospects.
• Oversee staffing for on-campus Educational Travel programs and major events, including conferences and symposia.
• Develop stewardship cycles with surveys and pre/post trip cultivation for Educational Travelers.
• Take on other duties as assigned by leadership.

Skills

CRM experience

Fundraising

Data management

Communication

Attention to detail

Team player

Flexible schedule

Education

Bachelor's degree or equivalent

Tools

Raiser's Edge

Job description

The National WWII Museum is currently seeking an Educational Travel Relationship (ETR) Manager. The ETR Manager will develop and manage an engagement program that will focus on growing Membership in the Patriots Circle, the Museum’s mid-level donor program for gifts ranging from $1,000-$25,000, by focusing on a robust prospect base comprised of travelers who participate in the Museum’s Educational Travel program.

This year, the Museum’s Educational Travel Department will operate approximately 50 trips, engage approximately 1700 travelers and generate close to $15 million in revenue. Over the past 20 years, the Museum has engaged more than 20,000 travelers many of whom are not current supporters of the Museum and whose primary connection to the Museum is through the educational travel programs. The ETR Manager will have primary responsibility for converting Educational Travelers to Patriots Circle members and will be responsible for developing a deliberate and detailed strategy to create a plan that engages travelers with the comprehensive offerings of the Museum.

Reporting to the Director of the Patriots Circle, the ETR Manager is responsible for working with multiple Museum Departments including Educational Travel, Education and Access, and the Executive Office to develop engagement opportunities for Educational Travelers before, during and after Museum trips.

The ETR Manager must be knowledgeable about the goals and priorities of both the Institutional Advancement Department and the Educational Travel Department and committed to departmental collaboration.

Requirements

• Develop detailed and consistent plans that provide Educational Travelers with information about engagement opportunities with the Museum over and above their travel experience. This includes developing pre-travel engagement, opportunities developing organic opportunities for travelers to learn about Museum goals and priorities while on trips, soliciting travelers to become members of the Patriots Circle, and developing after trip onsite curated experiences for travelers who are major donor prospects.
• Develop comprehensive communication strategies to provide Educational Travelers with a 360-degree understanding of the Museum’s mission, vision, and goals.
• Develop a solicitation track for Educational Travelers that includes Patriots Circle participation, as well as major gift and planned giving opportunities based on prospect capacity and interest. In conjunction with Advancement Leadership, collaborating with Marketing and Communications to ensure communication strategies are aligned with Museum branding and messaging.
• Interface with Educational Travel staff to assure premium level hospitality while guests are traveling with the Museum, including supporting Institutional Advancement team members and Museum executives who are staffing international trips.
• Partner with the Patriots Circle team and Major Gift Officers to cultivate, solicit and steward Educational Travelers who are identified as donor prospects for the Museum.
• Manage staffing and engagement opportunities for on-campus Educational Travel programs, including The International Conference on World War II, semi-annual educational symposiums, and Experience the Victory program.
• Develop a stewardship cycle for previous Educational Travelers to include surveys, developing pre and post trip cultivation and stewardship opportunities for all Educational Travelers.
• Undertake other duties and special projects as assigned by the Patriots Circle Director and the Associate Vice President of Annual Giving and Membership.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in customer relationship management or sales in a business environment; experience in fundraising or membership programs in a non-profit environment.
• Experience in database management, applications, and spreadsheets. Knowledge of fundraising software and Raiser’s Edge preferred.
• Keen attention to detail, exceptional organizational skills, initiative, and the ability to problem solve under pressure.
• Excellent interpersonal, presentation, oral and written communication skills. Ability to work as a member of a team.
• Willingness to work a flexible schedule that goes beyond the normal 40- hour work week; extended work may at times include minor holidays, weekends, and evenings.

Benefits

• Medical insurance – 2 plan options; Museum pays 75% of premium
• Dental and vision insurance
• Flexible spending account
• 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
• Life insurance and AD&D – $15,000 policy employer paid; additional life and AD&D available
• Long term disability insurance
• Paid vacation and sick leave, 10 paid holidays per year
• Free parking
• Tuition assistance and professional development
• Employee assistance program

The National WWII Museum is an equal opportunity employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.