Educational Concierge: Student & Family Success

60 Innovative Network of Knowledge; Texas; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Educational Concierge

Goal-Oriented Tracking

Community-Focused Learning

Job summary

Innovative Network of Knowledge is seeking an Educational Concierge to provide white-glove support to students and their families in a virtual K-12 environment. You will be the primary contact for a caseload, guiding enrollment, course planning, and ongoing academic guidance to ensure a smooth educational journey.

The role emphasizes personalized coaching, collaborative work with teachers and counselors, and proactive engagement with families to foster student growth and success in a remote

Qualifications

• Bachelor's Degree in Education, Organizational Leadership, Business or related field.
• Strong communication and interpersonal skills.
• Experience in customer service, student services or educational support roles preferred, particularly in an online or remote learning environment.
• Ability to work independently while collaborating effectively with a remote team.
• Familiarity with online learning platforms and educational technology is a plus.
• Advanced knowledge of the education landscape and schooling systems to guide students to a successful online learning experience.

Responsibilities

• Onboarding Support: Conduct personalized orientation sessions and guide families through the onboarding process.
• Personalized Academic Support: Design tailored academic paths and provide ongoing guidance and resources.
• Family Engagement and Advocacy: Serve as main point of contact and advocate for students' needs.
• Creative Problem-Solving: Develop solutions to boost student engagement and satisfaction.
• Student and Parent Engagement: Organize ongoing engagement opportunities and monitor well-being.
• Collaborative Support Across Teams: Work with admissions, academic and student success teams; maintain CRM records.

Skills

Strong communication and interpersonal

Remote work capability

Customer service experience

Problem-solving skills

Education

Bachelor's Degree in Education, Organizational Leadership, Business or related field

Job description

Innovative Network of Knowledge is seeking an Educational Concierge to provide white-glove support to students and their families in a virtual K-12 environment. You will be the primary contact for a caseload, guiding enrollment, course planning, and ongoing academic guidance to ensure a smooth educational journey.

The role emphasizes personalized coaching, collaborative work with teachers and counselors, and proactive engagement with families to foster student growth and success in a remote