Education Technical Generalist

Learnvia; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Learnvia seeks a Technical Generalist to bridge technical development and educational content creation while assisting partners with implementing and optimizing learning technologies. You will work across engineering and content teams to develop interactive tools, automated processes, and dynamic educational content for educators and learners.

The role combines hands-on coding, content development, and partner engagement to enhance learning experiences and ensure seamless technology integration

Qualifications

• Bachelor's degree in Computer Science or Educational Technology or related field.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and ability to translate technical concepts for non-technical audiences.
• Willingness to learn new languages, tools, and edtech technologies.
• Experience with developing interactive educational tools and video content in an ed-tech setting is a plus.

Responsibilities

• Bridge software development and instructional content creation to support learning technologies.
• Collaborate with engineers and content authors to develop interactive tools and dynamic content.
• Define technical requirements and contribute to learning activities development.
• Automate processes and use data analytics to improve learning outcomes.
• Provide customer success and partner support, including LMS integrations and faculty training.

Skills

Problem solving

Communication

Adaptability

Relationship building

Edtech experience

Interactive tools

Education

Bachelor's degree in Computer Science/Educational Technology

Tools

SQL

LMS/LTI integrations

AI agents

Job description

Learnvia is seeking a Technical Generalist to bridge the gap between technical development and educational content creation while also supporting partners in implementing and optimizing our learning technologies. This dual-role position combines hands‑on technical work—such as coding interactive tools, automating processes, and developing dynamic educational content with customer support and partner engagement.

The ideal candidate will have experience in both software development and instructional technology, with a strong ability to collaborate across content and engineering teams. This role is perfect for someone who is passionate about creating interactive learning experiences and ensuring seamless technology integration for educators and students.

Responsibilities

Technical Development

• Work closely with engineers to ensure our platform supports seamless animations, interactive tools, and dynamic content aligned with pedagogical goals.
• Define technical requirements and collaborate on the development of innovative learning activities.
• Develop programmatic videos based on detailed specifications from content authors, ensuring clarity and engagement.
• Write and optimize code for interactive tools, utilizing math graphing technologies and AI agents for efficiencies to create dynamic student experiences.
• Automate processes using programming languages and scripting to streamline content development.
• Utilize SQL and data analytics to generate reports and insights, improving learning outcomes and operational efficiency.
• Train and support content authors in developing effective technical specifications for animations, videos, and interactive media.

Support & Customer Success

• Provide responsive, in-the-moment support to partners via email, helping them navigate and maximize our tools, technology, and services.
• Build and maintain relationships with academic partners, advising them on best practices for integrating our tools into their teaching.
• Assist institutions in implementing learning technologies, including Learning Management System (LMS) and LTI integrations.
• Consult with faculty on curriculum design and implementation, delivering individual and departmental training sessions.
• Collaborate with Account Managers and Executives to review customer needs, expansion opportunities, and retention strategies.
• Identify priority customers and develop engagement strategies to ensure user success and reduce digital churn.

Requirements

• Bachelor’s degree in Computer Science, Educational Technology, or a related field preferred.
• Strong problem‑solving skills with a proactive approach to troubleshooting and resolving technical challenges.
• Excellent communication skills, with the ability to translate complex technical concepts for non‑technical audiences.
• Adaptability and eagerness to learn new programming languages, tools, and educational technologies.
• Ability to cultivate relationships and understand the needs of instructors, institutions, and learners.
• Familiarity with customer success, account management, or consultative support in an education technology setting is a plus.
• Experience with developing interactive educational tools and video content, especially in an ed‑tech environment, is beneficial.