Education Program Coordinator

Mass General Brigham (Enterprise Services); Somerville (MA); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham is seeking an Education Program Coordinator to manage medical education programs and coordinate observer/visitor activities in the Department of Pathology. You will liaise with physicians, nurses, and educators to support high-quality CME offerings.

The role covers onboarding, visa facilitation, and compliance with health and training requirements, with hybrid work after initial training and onsite responsibilities at 399 Revolution Drive.

Qualifications

• Associate's degree required; Bachelor's preferred.
• 2-3 years in Graduate Medical Education or hospital/healthcare environment.
• Strong interpersonal and communication skills.
• Excellent critical thinking and time management.
• Detail-oriented with data integrity.
• Ability to work independently and manage multiple projects.

Responsibilities

• Oversee observer process and schedule observers.
• Serve as primary contact for visitors.
• Onboard visitors, facilitate visas and payments.
• Ensure compliance with HealthStream trainings and vaccination requirements.
• Support CME conference administration and ACCME credit documentation.
• Assist with special projects and work with course directors.

Skills

Interpersonal skills

Oral and written communication

Time management

Attention to detail

Independent work

Initiative

Team collaboration

Budget basics

Education

Associate's degree

Bachelor's degree

Tools

MS Word

Excel

Outlook

Beeline

New Innovations

WorkDay

ERAS

ADS

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for coordinating and managing medical education programs by fostering relationships with healthcare providers, such as physicians, nurses, and other clinical professionals, to facilitate their professional development and ensure the organization offers high-quality educational opportunities.

Essential Functions

• Collaborate with internal stakeholders, such as medical staff, department heads, and education committees, to identify educational needs and develop comprehensive medical education programs.
• Establish and maintain relationships with healthcare providers to understand their educational needs and promote participation in the organization's programs.
• Organize and manage educational events, including scheduling, venue selection, logistics coordination, and securing necessary resources (e.g., speakers, audiovisual equipment, materials).
• Ensure that the organization's educational programs meet the requirements of accrediting bodies and regulatory agencies responsible for CME.
• Develop marketing strategies and materials to promote medical education programs to healthcare providers.
• Collect feedback from participants, instructors, and stakeholders to assess the effectiveness and impact of educational programs.

Qualifications

Under the direction of the MGB Pathology Director of Education and the Senior Manager, the Education Program Coordinator is responsible for the day-to-day operations, onboarding and management of visitors (observers and non-employee researchers) in the Department of Pathology. The education program coordinator is also responsible for the operational management of the various CME programs and trainee lecture series in the Department of Pathology.

Principal Duties and Responsibilities

• Oversee observer process by scheduling all observers and non-employee researchers and monitoring and fairly adjudicating requests from faculty and visitors following MGB Pathology Education Office Visitor guidelines.
• Serves as primary point of contact for all visitors to the department.
• Onboards all visitors by collecting required documents, facilitating visas and payment from the visitor (when applicable).
• Ensures visitors are cleared and approved by Occupational Health and Sponsored Staff Office.
• Monitors visitor compliance with all institutional requirements such as HealthStream trainings and compliance with MGB vaccination requirements.
• Serve as administrator for Pathology Grand Rounds and other residency and fellowship lecture series, working with the MGB CPD office to submit required documents to achieve ACCME CME credit for each conference.
• Provide overall direct support to the Course Directors as needed.
• Assists with special projects as directed.
• Performs duties with minimal supervision.

QUALIFICATIONS

• Associate's degree is required; Bachelor's preferred.
• Work experience 2-3 years in the following areas: Graduate Medical Education, Hospital or Healthcare strongly preferred.
• Excellent interpersonal, oral and written communication skills.
• Excellent critical thinking and time management skills.
• Astute attention to details, commitment to accuracy and integrity of all data, reports, and communications.
• Ability to work independently, take initiative and work in fast pace, team environment as well as have the ability to exercise decision-making skills, to prioritize workload and to manage multiple complex and concurrent projects and tasks assigned to the Senior Program Coordinator.

Requirements

With the increasing scope and complexity of program requirements and documentation, the Education Program Coordinator must have excellent organizational skills, effective analytical skills and have an ability to exercise independent and sound judgment. Must be able to triage multiple priorities and meet deadlines in a complex environment with multiple interruptions. Excellent communications skills are essential, including verbal, written, and computer communication abilities. Strong critical thinking, problem-solving and attentiveness to detail required. This individual will be interacting with a variety of staff at many levels, often dealing with confidential information and strong interpersonal skills are critical. Must possess excellent computer skills including MS Word, Excel, and Outlook. Experience with web authoring would be helpful. Knowledge of, or ability to learn other software programs, especially GME New Innovations, hospital specific software (i.e., WorkDay and Beeline), and other database management programs as necessary (i.e., ERAS, ADS). Knowledge of basic financial analysis and budget processes helpful.

Additional Job Details (if applicable)

Department - MGH Pathology Education

Schedule: Monday-Friday 8am - 4:30pm | Onsite | Hybrid after 90day of training

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Please note that this position does not support sponsorship for employment visa status or work authorization programs, including OPT and STEM OPT. Therefore, candidates requiring employment authorization through these programs are not eligible for consideration.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.