Education Program Manager

Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 64,000 - 93,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women's Hospital, Inc. is seeking a skilled Fellowship Programs Manager to coordinate administrative aspects of clinical fellowship training in the Department of Pathology.

You will manage recruitment, onboarding, scheduling, credentialing, and program operations while ensuring compliance with ACGME and hospital policies. The role collaborates with Residency Training Coordinators and department leadership on long-range planning and educational initiatives.

Qualifications

• Bachelor's degree required.
• Master’s degree in Business Administration or Health Care Administration preferred.
• 2–5 years experience in Graduate Medical Education or healthcare strongly preferred.
• Excellent interpersonal, oral and written communication skills.
• Ability to work independently, take initiative and manage multiple projects in a fast-paced environment.

Responsibilities

• Coordinate administration of multiple fellowship programs (ACGME and non-ACGME).
• Oversee recruitment, orientation, scheduling and credentialing of fellows.
• Assist Directors with fellow compliance to requirements and evaluations.
• Develop curriculum, planning, and assessment of educational activities.
• Manage budgets and ADS/ERAS/NRMP-related processes.
• Prepare materials for interviews and coordinate interview activities.
• Maintain fellows' records, goals, and program descriptions.

Skills

Interpersonal skills

Written communication

Oral communication

Critical thinking

Time management

Detail orientation

Independent work

Education

Bachelor's degree

MBA or MHA preferred

Tools

MS Word

Excel

Outlook

GME New Innovations

Peoplesoft

ERAS

ADS

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryWith minimal oversight and direction from the MGB Director of Education (Director) and Senior Manager, the Fellowship Programs Manager is primarily responsible for coordinating the administrative aspects of up to 5 clinical fellowship training programs in the Department of Pathology. The position requires a comprehensive and detailed understanding of national accreditation policies and hospital policies, as well as a high degree of initiative and independent judgment, and the ability to communicate effectively with faculty. The Fellowship Programs Manager will continually assess and direct a wide range of programmatic issues including: recruiting and onboarding fellows, developing projects, analyzing administrative workflow, maintaining databases, communicating with faculty and fellows regarding a range of issues, managing internal and external program relations, and long-range planning. The Manager will also work closely with the Residency Training Program Coordinators, cross-covering and providing support to that position as required.QualificationsPrincipal Duties and Responsibilities:In collaboration with the Fellowship Directors, the Fellowship Programs Manager is responsible for the efficient and effective administration of assigned fellowships to total 25-30 fellows a year. The focus of this position will be the training of the clinical fellows as well as all other ACGME and non-ACGME programs.The Fellowship Programs Manager:ensures that fellow recruitment, orientation, scheduling and credentialing processes are successfully implemented; assists all Fellowship Directors with individual Fellow compliance to academic requirements and hospital regulations, record and report completion, performance evaluations and confidential disciplinary actions;Makes recommendations for improvement of education program and assists Fellowship Directors with planning, development, staging and assessment of conferences for fellows/teaching faculty on issues related to professional development;Continually assesses and manages a wide range of programmatic issues, including curriculum development, long-range planning, project development, departmental initiatives and any/all ongoing educational activities for the fellowship programs;Coordinates Fellowship academic research participation and investigation per program requirements.Coordinates fellowship rotation schedules.Serves as a central resource for educational activities for all fellowship programs.Provides input into developing education budget and monitoring/maintenance of these activities.Independently manages special projects as required by the Fellowship Directors, Director and Senior Manager.New Innovations (the program used to track and monitor duty hours, evaluation completion, personnel data, and conferences)Responsible for the set-up of the academic year in the system which includes schedule creation for clinical fellows in all and for all accredited and non-accredited programsResponsible for the set up, maintenance and completion monitoring of all ACGME required evaluations for each program.Supervise and monitor fellow duty hour compliance to ensure compliance with ACGME duty hour rules for each program both within and outside of the program.ACGME (Accreditation Council of Graduate Medical Education – accrediting body of fellowship programs)Assists all Fellowship Directors with development and interpretation of policies related to the educational programs to ensure that all trainees meet the requirements set forth by the ACGME and by the boards.Assist all Fellowship Directors with individual fellow compliance to hospital regulations, record and report completion, performance evaluations, and confidential disciplinary actions.Manage ACGME ADS system which includes required update of fellow information for each accredited program.Coordinate ACGME new program application process for any developing programs.Attend national conferences and web-lectures to keep up to date with changing policies.Update ADS annually for all programs including program descriptions, key faculty and CVs, program fellows and graduate data, websites, and administration.On-boardingResponsible for completion and submission of new hire forms and all clinical fellow appointments through the Department of Pathology.Works with CCO and HR to entail appropriate credentialing, visa, licensing and new hire information is up to date for all incoming fellows.Completes all credentialing materials with incoming fellows for rotations at affiliating hospitals.Manages orientation set up for all fellowship programs on a programmatic and hospital level, arranging lectures, tours, computer and badge access, etc.Oversees schedule and conference development by current fellows and distribute to appropriate people throughout the department and other hospitals.InterviewsResponsible for planning and oversight of all administrative aspects of fellowship recruitment including:Coordinate all interviews for fellowship positions in both ACGME and non-ACGME programs ensuring maximum exposure to current faculty and fellows, arranging lunches, travel, etc. as needed.Monitor selection committee efforts to narrow field of applicants. Function as resource for all applicants to regarding their applications, program initiatives, and the interview season.Liaison between faculty and program leadership and applicant pool.Reports on applicant data subsets for continuation of the training grant.GeneralMaintains program letters of agreement.Continually assesses and manages a wide range of programmatic issues, including curriculum development, long-range planning, project development, departmental initiatives and any/all ongoing educational activities for the fellowship programsIndependently monitors special projects as required by Fellowship Directors, Administration, or Division Chiefs.Attends and reports on division fellowship and education committees.Collaborates with the Department of Pathology Education office on ACGME-related projects and department-wide education initiatives.Regularly monitors and appropriately documents schedule and conference changes throughout the year, guest speakers, vendors, attendance.Implements and maintains program management software (i.e ACGME ADS, ERAS and NRMP).Develops and maintains database and personnel files on current fellows.Ensures moonlighting approvals are in compliance with risk management and ACGME regulations.Proctors any in training exams.Prepares and updates fellowship manual including rotation goals and objectives, and relevant departmental/hospital policies and procedures.Notifies the department and appropriate hospital offices of terminated residents and fellows and forwarding information.Provides office support for program director and fellows. Assist faculty and fellows with lecture materials, presentation and computer slide preparation as necessary.Responsible for preparation of sensitive and confidential materials relating to fellow discipline and due process, including interactions with Partners Legal Counsel, Director of GME and hospital administration.Maintains any SFA requests and works with IT to appropriately handle requests, distribute information, etc.Work with other education office staff to update fellow information including for example goals and objectives, policies and new fellow photosheets on the department intranet and all external websitesManage fellows time off request process.Budget and FinanceProvides input into developing education budget and monitoring/maintenance of all fellowship activities.Works collaboratively with the Director to prepare annual academic year budget.Assists with all other education related expenses (i.e. process fellow moonlighting or expense reports).SupervisoryNo supervisory experience is required.QUALIFICATIONS:Bachelor's degree is required; Master’s degree in Business Administration or Health Care Administration preferred.Work experience 2-5 years in the following areas: Graduate Medical Education, Hospital or Healthcare strongly preferred.Excellent interpersonal, oral and written communication skills.Excellent critical thinking and time management skills.Astute attention to details, commitment to accuracy and integrity of all data, reports, and communications.Ability to work independently, take initiative and work in fast pace, team environment as well as have the ability to exercise decision-making skills, to prioritize workload and to manage multiple complex and concurrent projects and tasks assigned to the Senior Program Coordinator.Requirements:With the increasing scope and complexity of program requirements and documentation, the Fellowship Manager must have excellent organizational skills, effective analytical skills and have an ability to exercise independent and sound judgment. Must be able to triage multiple priorities and meet deadlines in a complex environment with multiple interruptions. Excellent communications skills are essential, including verbal, written, and computer communication abilities. Strong critical thinking, problem-solving and attentiveness to detail required. This individual will be interacting with a variety of staff at many levels, often dealing with confidential information and strong interpersonal skills are critical. Must possess excellent computer skills including MS Word, Excel, and Outlook. Experience with web authoring would be helpful. Knowledge of, or ability to learn other software programs, especially GME New Innovations, hospital specific software (i.e., Peoplesoft), and other database management programs as necessary (i.e. ERAS, ADS). Knowledge of basic financial analysis and budget processes helpful.Additional Job Details (if applicable)Department: MGB Pathology EducationSchedule: Monday - Friday | 8am - 4:30pm | Onsite| Hybrid after 90day of trainingBenefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!Please note that this position does not support sponsorship for employment visa status or work authorization programs, including OPT and STEM OPT. Therefore, candidates requiring employment authorization through these programs are not eligible for consideration.Remote TypeHybridWork Location75 Francis StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$63,648.00 - $92,570.40/AnnualGrade6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.