Education Program Coordinator

ACL Digital; Boston (MA); Hybrid; USD 67,000 - 74,000; Full time

Job summary

ACL Digital is seeking a proactive IT Co-op Program Specialist in Boston. The role manages recruitment, onboarding, and lifecycle activities for ITS co-op students, coordinating with hiring managers and academic partners to ensure a meaningful student experience.

The ideal candidate balances relationship management with process rigor, has prior higher-ed or campus-recruiting experience, and thrives in an early-stage program environment. Hybrid work in the Boston office is required.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field or equivalent experience.
• PHR/SHRM-CP or project management cert preferred.
• 3+ years in program coordination, campus recruiting, HR/talent programs, internship/co-op administration or similar.

Responsibilities

• End-to-end co-op cycle: recruiting, interviewing support, offer coordination, onboarding, and offboarding.
• Maintain master schedule of co-op rotations and term alignment.
• Serve as primary point of contact for co-op students.
• Maintain records of student placements, evaluations, and program documentation.
• Partner with ITS managers to identify co-op project work and define role expectations.
• Coach managers on onboarding, supervision, and feedback for co-op students.
• Conduct regular check-ins with managers and students to monitor performance and satisfaction.
• Build relationships with university career services offices and faculty partners.
• Represent ITS at career fairs, info sessions, and campus recruiting events.
• Develop onboarding materials and program templates for managers and students.
• Track program metrics and report outcomes to ITS leadership.

Skills

Process documentation

Go-getter attitude

Experience ≥3 years

Education

Bachelor's degree in HR/Business or related

PHR/SHRM-CP or project management cert

3+ years experience in program coordination/ campus recruiting

Tools

Applicant tracking systems

Microsoft Office

HRIS

Job description

Location: 1135 Tremont Street Boston, MA. 3 Days onsite/Hybrid

Pay rate: $32/hr - $35.71/hr on W2

Duration: 6 months - Is there potential for extension or conversion? Yes possible

Top 3 technical or soft skills you'd like to see that will lead you to request an interview?:

• 1: Able to document process
• 2: looking for go getter attitude
• How many years of experience? 3 plus years of experience
• Round of interviews: 1

Summary

The Division of Information Technology Services (ITS) is seeking a proactive and organized professional to serve as the IT Co-op Program Specialist. This role owns the day-to-day coordination and ongoing development of the ITS Co-op Program, serving as the primary point of contact for co-op students, hiring managers.

The IT Co-op Program Specialist manages the full co-op lifecycle - from recruitment and placement through onboarding, performance check-ins, and offboarding - while continuously improving the structure, consistency, and impact of the program. This person partners closely with ITS managers to identify co-op project opportunities, ensures students have a meaningful and well-supported work experience, and tracks program outcomes to demonstrate value to ITS leadership.

The ideal candidate is comfortable working independently, balancing relationship management with process rigor, and translating an early-stage or informal co-op process into a scalable, well-documented program. Experience in higher education, campus recruiting, or academic-employer partnerships is a plus.

This is a hybrid position that requires on-site presence in the Boston office three days per week.

2. Qualifications

Education

• Bachelor's degree in human resources, Business Administration, Higher Education Administration, Information Technology, or a related field; equivalent experience considered in lieu of degree.
• Relevant certifications preferred (e.g., PHR/SHRM-CP, project management, career coaching).
• Experience
• 3+ years of experience in program coordination, campus recruiting, HR/talent programs, internship or co-op administration, or a similar role.
• Demonstrated experience managing a program end-to-end, including recruiting, scheduling, stakeholder communication, and reporting.
• Experience partnering with hiring managers to define role scope, project work, and performance expectations for students or early-career talent.
• Experience building or improving program processes, documentation, or onboarding materials.
• Experience in higher education, university career services, or academic-employer co-op/internship partnerships is a plus.

Program Coordination & Development Knowledge and Skills

• Strong understanding of co-op, internship, or early-talent program structures and best practices.
• Ability to build relationships with academic institutions, career services offices, and faculty co-op coordinators.
• Skilled at recruiting, screening, and matching candidates to appropriate roles and projects within ITS.
• Ability to design onboarding, training, and check-in processes that support student success and manager accountability.
• Strong organizational skills with the ability to manage multiple student placements, timelines, and stakeholders simultaneously.
• Proficiency with applicant tracking systems, scheduling tools, and Microsoft Office (Excel, PowerPoint, Outlook); familiarity with HRIS or co-op management platforms a plus.
• Ability to track and report on program metrics (placement rates, retention, manager and student satisfaction, conversion to full-time hire) to demonstrate program value.
• Excellent written and verbal communication skills, with the ability to represent ITS professionally to external academic partners and prospective students.
• Ability to handle sensitive student and personnel information with discretion.
• Self-motivated and comfortable operating with a degree of ambiguity while building out a growing program.

3. Key Responsibilities & Accountabilities

• Identify all key responsibilities required of the job, with the typical percentage of time required for each. Total percentage of time must equal 100%.

Program Coordination & Administration

• Manage the end-to-end co-op cycle: recruiting, interviewing support, offer coordination, onboarding, and offboarding.
• Maintain the master schedule of co-op rotations, start/end dates, and academic term alignment.
• Serve as the primary point of contact for co-op students throughout their placement, addressing questions and escalating issues as needed.
• Maintain accurate records of student placements, evaluations, and program documentation.

35%

• Partner with ITS managers to identify suitable co-op project work and define role expectations.
• Coach hiring managers on effective onboarding, supervision, and feedback practices for co-op students.
• Conduct regular check-ins with managers and students to monitor performance, engagement, and satisfaction.

25%

Academic & External Partnerships

• Build and maintain relationships with university career services offices, co-op coordinators, and faculty partners.
• Represent ITS at career fairs, info sessions, and campus recruiting events.
• Serve as liaison between ITS and academic institutions on program requirements, deadlines, and compliance.

20%

• Develop and refine onboarding materials, program guidelines, and templates for managers and students.
• Establish and track program metrics (placements, retention, satisfaction, conversion to full-time hire) and report outcomes to ITS leadership.
• Identify opportunities to expand, formalize, or improve the co-op program's structure and reach.

15%

Compliance & Reporting

• Ensure co-op placements comply with university, academic institution, and any relevant employment requirements.
• Prepare periodic summary reports on program status and outcomes for ITS leadership.