Education Manager

Naylor LLC; Schaumburg (IL); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Naylor Association Solutions in Schaumburg, IL is seeking an Education Manager to oversee daily operations of education, credentialing, and related activities for identified clients.

You will collaborate with directors, instructors, and subject matter experts to coordinate events, develop education programs, manage calendars, and report to the Education Director and Board.

Qualifications

• BA/BS in related field or equivalent experience.
• Thrives in a fast-paced office environment with multiple projects.
• Willingness to travel 10–20%.
• Develop basic comprehension of pertinent subject matter terms.
• Proven team player with cross-functional collaboration.
• Ability to write reports and business correspondence.
• Ability to read budgets and financial information.
• Ability to present information to Board Members.
• Proficient with MS Office; databases and proctoring tech a plus.

Responsibilities

• Coordinate and host virtual education classes, workshops, and webinars.
• Maintain the Education calendar and credentialing records.
• Prepare monthly reports to Board and Membership Committee.
• Assist with development of education strategies and communication policies.
• Provide exam support and proctoring coordination as needed.
• Manage course logistics including registrations, payments, and shipments.
• Collaborate with Directors and subject matter experts on educational programs.
• Support multi-platform educational technologies.

Skills

BA/BS or equivalent

Travel readiness

Independent work

Cross-functional collaboration

Report writing

Budget literacy

Presentation skills

MS Office proficiency

Time management

Communication skills

Education

BA/BS in related field

Tools

MS Office Suite

Proctoring technology

Member databases

Learning management systems

Job description

The Education Manager is responsible for ensuring smooth daily operations of the education and credentialing and all necessary action items for identified clients. Working with members and other subject matter experts in the industry. Knowledge of the topics is helpful but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The individual will work on the following initiatives for identified clients and subject matter experts (members) in the following subjects:

• Virtual and in person Events: webinars, online courses, annual conference
• Gems & Jewelry
• Collaborate with Director of Education (external position/member), instructors, committee members in the various specialties as well as report grading specialists
• Maintain the Education calendar
• Process course and credential program extensions
• Support in the development of strategies and education practices
• Update and distribute education collateral materials.
• Develop and conduct education course evaluations, compile and report responses to share with Education Director and Board.
• In conjunction with Executive Directs, Associate Director, helps craft and execute effective and engaging education communication strategies and policies for internal and external communications, including (but not limited to) email, webinars, press releases, newsletters, and social media.
• Provide real-time support for occasional weekend and weekday course examinations. Knowledge of proctoring services helpful
• Co-ordinate and host virtual scheduled education classes, workshops, and webinars.
• Provide class logistics including notifications and registrations of classes, work with account department to process payments and refunds, coordinating shipping of course materials (digital and hard copy), monitoring course communications before, during and after the course, test administration and monitoring (if applicable), coordinating course surveys, maintaining course certificates and member credentialing.
• Working with subject matter experts in the field, assist with the delivery of leading-edge educational programs that pull together experts from content, technology, leadership, and credentialing areas.
• Support multi-platform educational technologies
• Maintain member status which includes membership credentialing records, volunteer profile, education
• and conference attendance for all members for their professional development credits
• Manage Accredited, Certified, Requalification, Specialty and Advanced Studies Programs as well as knowledge sharing topics, and others as assigned
• Provide monthly reports to Board and Membership Committee.

*Note: Exams are held online but require staff assistance in uploading provided exams and may require some technical support.

Core Competencies:

The successful candidate will be a collaborator who demonstrates excellent oral and written communication skills, strong reading comprehension, technical communications, diplomacy, problem solving, math aptitude, and decision-making ability. Candidates should have experience with negotiations and project management, and exhibits professionalism, strong organizational and time management skills.

Core Qualifications:

• Minimum BA/BS in related field or equivalent experience
• Thrive in a fast-paced office environment and ability to execute multiple projects simultaneously
• Ability to work well independently
• Ability to travel 10-20%. Some weekend or evening classes depend on time zone/set up. (Three times per year estimated)
• Ability and willingness to develop basic comprehension of pertinent subject matter terms relating to society specialty
• Proven team player who builds strong cross-functional relationships, contributes to a positive team culture, and readily pitches in to ensure collective success
• Ability to write reports and business correspondence
• Ability to read and understand budgets and other financial information
• Ability to effectively present information and respond to questions from Board Members through a variety of mediums.
• Proficient with MS Office Suite; member databases, proctoring technology a plus and ability to quickly learn new systems as needed
• Other duties as assigned

Location: Hybrid role in Schaumburg, IL, or open to remote employees in ET or CT time zones.

Naylor Association Solutions, parent company of WJ Weiser, is an equal opportunity employer and is committed to hiring a diverse workforce.