Education IT Tech Support Lead - Team Leader

Chesterfield County Public Schools; United States; On-site; USD 77,000 - 131,000; Full time

Job summary

Chesterfield County Public Schools is seeking a Lead Technology Support Analyst to supervise TSAs, manage frontline support for schools, and drive effective technology deployment and issue resolution. The role emphasizes leadership, strategic guidance, and collaboration with principals and central office.

Required are strong communication skills, experience supervising technical staff, and a solid background in hardware, software and A/V support. A background in education tech is a plus.

Qualifications

• Experience supervising TSAs or similar technical support teams.
• Strong communication, written and verbal, with non-technical staff.
• Ability to analyze complex hardware/software issues and provide solutions.

Responsibilities

• Directs daily operations of TSAs across schools and departments.
• Guides on complex technical issues and root-cause analyses for hardware/software/A/V.
• Monitors asset inventory and ensures timely resolution of requests.
• Communicates with school leadership and central office about technology functions and trends.
• Supervises TSAs and conducts performance evaluations.

Skills

Leadership

Customer service

Technical troubleshooting

Staff supervision

Education

Bachelor’s Degree in CS/IS

Job description

Chesterfield County Public Schools is seeking a Lead Technology Support Analyst to supervise TSAs, manage frontline support for schools, and drive effective technology deployment and issue resolution. The role emphasizes leadership, strategic guidance, and collaboration with principals and central office.

Required are strong communication skills, experience supervising technical staff, and a solid background in hardware, software and A/V support. A background in education tech is a plus.