Education Guest Experience Host

Merlin; Tempe (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Merlin Magic Pass

Recognition & Rewards

401(k) Savings Plan

Tuition Assistance

Growth & Development

Job summary

Merlin's SEA LIFE Arizona is seeking a lively Guest Experience Host to guide guests through underwater discoveries and deliver memorable, safe experiences.

You'll rotate through guest- facing roles, bringing energy, strong communication, and ocean knowledge to every shift. Experience in attractions or customer service is preferred; availability on days, nights, weekends and holidays is required.

Qualifications

• 6 months - 1 year experience in attractions or customer service.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in loud noise and confined spaces.
• Self-motivated, able to work independently or in a team.
• Flexible shifts including days, nights, weekends, holidays, events.

Responsibilities

• Bring enthusiasm and energy to guest interactions.
• Speak confidently in front of large groups.
• Manage queue lines safely and efficiently.
• Deliver engaging talks and animal presentations.
• Maintain cleanliness for a safe, sparkling environment.
• Share ocean knowledge and conservation messages.

Skills

Communication

Public speaking

Customer service

Teamwork

Flexibility

Job description

What you'll bring to the team

Calling All Undersea Explorers! Are you ready to dive deep, spark curiosity, and help create "fintastic" memories for guests of all ages?

SEA LIFE Arizona searching for fun-loving, enthusiastic, people-powered superstars to join our Education Guest Experience Host Team!

About the Role

At SEA LIFE Arizona, our Guest Experience Team is all about delivering a guest-obsessed culture and helping every visitor make unforgettable memories.

As a Guest Experience Host, you’ll become an underwater guide-leading guests through exciting ocean discoveries and helping them experience something truly amazing inside our aquarium.

In this role, you’ll rotate through a variety of guest experience positions, bringing high energy, strong communication, and excellent presentation skills to every shift. You’ll play a huge part in inspiring repeat visits by delivering the best-in-class guest service, along with impressive product and ocean knowledge. Your mission? To ensure every guest has the most magical, fun, and safe experience possible.

Your Responsibilities

• Bring tons of enthusiasm and fun energy to every guest interaction
• Embrace a passion for education and the SEA LIFE brand
• Speak confidently and comfortably in front of large groups
• Manage queue lines safely and efficiently while keeping the experience friendly and upbeat
• Stand for extended periods while keeping a positive attitude

SEA LIFE-Specific Adventures Include

• Delivering fun, engaging talks and interactive animal presentations
• Helping maintain the cleanliness of the aquarium to ensure a safe, sparkling environment
• Sharing your ocean knowledge and teaching guests about conservation in a memorable, exciting way

Qualifications & Experience

About You

• 6 months - 1 year experience working in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $15.40/Hr.