AAQ - Guest Experience Team Member

Herschend Family Entertainment Co.; Camden (NJ); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

401(k) and Profit-Sharing Plan

Free admission and General Admission tickets

30% Discount at Retail and Food vendors

Tuition assistance programs

Job summary

Herschend Family Entertainment Co. is looking for enthusiastic individuals to join our Guest Experience team at Adventure Aquarium. This part-time role involves delivering educational content, facilitating animal interactions, and ensuring guest safety. Ideal candidates should be friendly and able to work in all weather conditions.

We offer a starting hourly rate of $16, along with benefits such as a 401(k) plan, tuition assistance, and free admission to local attractions. Join us to create memorable experiences for our guests!

Qualifications

• Successful completion of pre‑employment background check.
• No allergies related to animals or plants must be controlled.
• Ability to sit, climb stairs, bend, stoop, and walk long distances.

Responsibilities

• Deliver fun and educational content during programs.
• Participate in aquarium educational messaging.
• Confidently handle animals in compliance with AZA standards.
• Monitor animal and guest safety throughout the day.
• Provide operational support as needed.

Skills

Friendly, outgoing, proactive individual

Ability to work weekends and holidays

Ability to remain on feet for long periods

Ability to work in all weather conditions

Ability to lift up to 30 pounds

Job description

Join Our Dynamic Guest Experience Team! Adventure Aquarium is seeking enthusiastic and outgoing individuals to join our Guest Experience team. In this role, you’ll help create memorable experiences for our guests by leading scheduled programs, participating in seasonal themed events, and facilitating interactive touch exhibits.

What you’ll do

• Deliver fun and educational content during scripted programs.
• Adhere to given dialogue and communication.
• Participate in aquarium educational messaging and guest engagement programs, including animal encounters, guided tours, and after‑hours events.
• Confidently handle animals in compliance with AZA standards and state safety regulations.
• Set up and breakdown equipment and activities; ensure touch exhibits operate smoothly, including monitoring animal and guest safety throughout the day.
• Be able to handle cash and adhere to proper PCI standards.
• Support Adventure Aquarium’s overall guest experience through excellent guest service and provide operational support as needed.
• Assist the Guest Experience department with other duties as needed.

What you’ll bring

• Friendly, outgoing, and proactive individual.
• Ability to work weekends and holidays with occasional evenings.
• Successful completion of pre‑employment background check.
• Allergies related to animals or plants, which might interfere with ability to work, must be controlled by medications or protective equipment.
• Ability to remain on feet for long periods of time, sit for long periods of time, climb stairs, bend and stoop, walk long distances.
• Ability to work in all weather conditions.
• Ability to lift up to 30 pounds.

Who You Are

You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same company goals.

What you’ll get

• Part Time Hourly rate of $16.00/hour
• 401(k) and Profit‑Sharing Plan after 3 months of service.
• Day one access to fully funded tuition and tuition assistance programs through our GROW U program.
• Free admission and General Admission tickets annually, to be used by family and friends.
• Complimentary tickets to local attractions when available.
• 30% Discount at our Retail and Photo areas, as well as in‑house food vendors.
• Training and development.

Special Requirements

• Successful completion of a background investigation.
• No allergy to plants or animals which may interfere with ability to work.
• Able to work outdoors in all weather conditions.
• Able to spend most of the workday walking/standing in aquarium public spaces.
• Ability to push/pull up to 50 pounds.

About us

As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!

Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non‑discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.