Education Field Trip & Group Reservations Lead

Chabot Space & Science Center; Oakland, Northern (CA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

Chabot Space & Science Center in Oakland seeks a School & Group Reservations Coordinator to manage field trips, group visits, and overnight programs from inquiry to visit day. You will blend sales, relationship-building, and logistics to guide schools and youth groups to the best visit experience.

You’ll maintain CRM and reservations systems, coordinate scheduling with education staff, handle contracts and payments, and foster repeat business through proactive outreach.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of two years of experience in sales, customer success, reservations, admissions, hospitality, education, museum operations, or a related field.
• Demonstrated ability to build and maintain strong customer relationships.
• Outstanding customer service, communication, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM, reservations, ticketing, or database management systems.
• Strong working knowledge with Microsoft Office Suite, including Excel and Sharepoint.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Serve as the primary sales contact for field trips, group visits, and overnight programs.
• Build and maintain strong relationships with teachers, school administrators, youth organizations, homeschool groups, community partners, and repeat clients.
• Conduct consultative sales conversations to identify client needs and recommend appropriate educational and group experiences.
• Proactively grow attendance through outreach, follow-up, and relationship management.
• Maintain regular communication with group coordinators before and after their visit to encourage repeat business and referrals.
• Represent Chabot with professionalism and exceptional customer service through phone, email, and in-person interactions.
• Understands all upsell opportunities and stays familiar with rentals offerings, team-building experiences, merchandise, and other programs across the Center, in order to guide groups toward the most appropriate and valuable visitation experience.
• Understands contract and policy terms at an expert level, including how they intersect across different types of reservations, to provide seamless customer service and problem-solving.

Skills

Customer relationships

Communication

Organizational skills

Problem-solving

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Reservations systems

Ticketing systems

Microsoft Excel

SharePoint

Job description

Chabot Space & Science Center in Oakland seeks a School & Group Reservations Coordinator to manage field trips, group visits, and overnight programs from inquiry to visit day. You will blend sales, relationship-building, and logistics to guide schools and youth groups to the best visit experience.

You’ll maintain CRM and reservations systems, coordinate scheduling with education staff, handle contracts and payments, and foster repeat business through proactive outreach.