Education-Driven Customer Success Specialist

Ellenco Estágios e Treinamentos; Oxford (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and Life &amp

401(k) plan with partial employer

Paid Time Off and paid holidays

Tuition reimbursement

O’Connor days

Other perks

Job summary

Wilson Language Training is seeking an entry-level Customer Success Specialist to be the primary post‑sales contact, helping customers have a great experience. The role aims to retain existing business and support expansion within the account portfolio.

The CSS will engage customers, resolve requests, and collaborate with internal teams to ensure smooth journeys, while minimizing churn and driving renewals. Strong communication and organization are essential.

Qualifications

• Bachelor’s degree or related work experience.
• Passion for service and customer satisfaction.
• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to learn new software quickly.

Responsibilities

• Engage customers and resolve requests and complaints.
• Proactively delight customers with a customer-centric approach.
• Coordinate with internal teams to ensure smooth customer journeys.
• Minimize churn and promote renewals and expansion.
• Collect customer feedback for continuous improvement.
• Maintain high engagement and satisfaction metrics.
• Uphold WLT values.
• Other duties as assigned.

Skills

Customer service

Active listening

Communication

Organization

Project management

Ambiguity tolerance

Goal-oriented

Interpersonal skills

Proactivity

Learns quickly

Education

Bachelor’s degree

Related work experience

Job description

Wilson Language Training is seeking an entry-level Customer Success Specialist to be the primary post‑sales contact, helping customers have a great experience. The role aims to retain existing business and support expansion within the account portfolio.

The CSS will engage customers, resolve requests, and collaborate with internal teams to ensure smooth journeys, while minimizing churn and driving renewals. Strong communication and organization are essential.