Education Customer Support & Orders Specialist

Jostens; Sedalia, Northern (MO, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Jostens, Sedalia, MO, is seeking a customer service professional to support the sale and ordering process for Kinderkraft graduation products. The role involves handling customer inquiries, processing orders, and coordinating with internal and external teams to ensure timely delivery.

The ideal candidate has a high school diploma, 3+ years of customer service experience, and solid familiarity with sales techniques and MS Office.

Qualifications

• High School Diploma or GED.
• 3 or more years customer service experience.
• Knowledge of sales techniques.
• Solid cash handling and math skills for estimating.
• Working knowledge of full MS Office suite.
• Pleasant and professional telephone presence.

Responsibilities

• Provide front line support in answering customer questions over the telephone for Kinderkraft products
• Monitor orders in progress to ensure on time delivery
• Maintain and enhance knowledge of production capabilities in order to understand when job requests must be expedited
• Work with other internal facilities for order fulfillment
• Work with external vendors for inventory control

Skills

High School Diploma or GED

Customer service experience

Sales techniques

Cash handling

MS Office

Telephone presence

Education

High School Diploma or GED

Tools

MS Office

Job description

Jostens, Sedalia, MO, is seeking a customer service professional to support the sale and ordering process for Kinderkraft graduation products. The role involves handling customer inquiries, processing orders, and coordinating with internal and external teams to ensure timely delivery.

The ideal candidate has a high school diploma, 3+ years of customer service experience, and solid familiarity with sales techniques and MS Office.