Customer Service Representative - Jostens Kinderkraft

Jostens; Sedalia, Northern (MO, KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Jostens, Sedalia, MO, is seeking a customer service professional to support the sale and ordering process for Kinderkraft graduation products. The role involves handling customer inquiries, processing orders, and coordinating with internal and external teams to ensure timely delivery.

The ideal candidate has a high school diploma, 3+ years of customer service experience, and solid familiarity with sales techniques and MS Office.

Qualifications

• High School Diploma or GED.
• 3 or more years customer service experience.
• Knowledge of sales techniques.
• Solid cash handling and math skills for estimating.
• Working knowledge of full MS Office suite.
• Pleasant and professional telephone presence.

Responsibilities

• Provide front line support in answering customer questions over the telephone for Kinderkraft products
• Monitor orders in progress to ensure on time delivery
• Maintain and enhance knowledge of production capabilities in order to understand when job requests must be expedited
• Work with other internal facilities for order fulfillment
• Work with external vendors for inventory control

Skills

High School Diploma or GED

Customer service experience

Sales techniques

Cash handling

MS Office

Telephone presence

Education

High School Diploma or GED

Tools

MS Office

Job description

• Educators — Start your school's Class Ring tradition with JostensLearn More
• Educators — Let Jostens give your school a great grad experienceLearn More
• Educators — Create your school's yearbook with JostensLearn More

Location: Sedalia, MO

Job Id:6670-B50605

# of Openings:1

Location: Sedalia, Missouri

Jostens Kinderkraft has everything to make graduation day special for graduates of Preschool, Kindergarten and Elementary schools. This position supports the sale and ordering process of graduation caps, gowns, certificates and diplomas, sashes, tassels done by preschools, schools and parents. Visit the product website at https://jostenskinderkraft.com.

Job Responsibilities

• Provide front line support in answering customer questions over the telephone for Kinderkraft products

Initiate product orders

• Monitor orders in progress to ensure on time delivery
• Maintain and enhance knowledge of production capabilities in order to understand when job requests must be expedited
• Work with other internal facilities for order fulfillment
• Work with external vendors for inventory control

Required Skills

• High School Diploma or GED
• 3 or more years customer service experience
• Knowledge of sales techniques
• Solid cash handling and math skills for estimating
• Working knowledge of full MS Office suite
• Pleasant and professional telephone presence

Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team [e-mail] or [phone].

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.