Commercial Customer Service Rep

Jostens; Clarksville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare package

401K with immediate vesting

Paid time off

Company holidays

Tuition reimbursement

Job summary

Jostens is seeking a Commercial Customer Service Representative in Clarksville, TN to coordinate between customers, sales teams, and manufacturing. You will manage communications, help with pricing and deadlines, and monitor ongoing projects to ensure quality service.

The role requires strong communication, multitasking, and a collaborative mindset. Join a long-standing company offering growth and work-life benefits.

Qualifications

• Experienced in Customer Service, Sales and/or Publishing.
• Associates degree or BA in Business, Marketing and/or related field, or equivalent experience.
• Must be team-minded with excellent communication and be a self-starter.

Responsibilities

• Act as liaison between commercial customers, sales reps and plant personnel.
• Initiate and receive communications via telephone, email, and written form to resolve problems.
• Assist customers and sales representatives with pricing, deadlines, and special requests.
• Analyze reports and monitor each account.
• Oversee commercial jobs through the plant and ensure smooth operations.
• Investigate and analyze special service charges and adjustment requests.
• Perform other administrative duties as assigned by CSM.

Skills

Customer Service

Sales

Publishing

Teamwork

Communication

Decision-making

Multitasking

Education

Associates degree or BA in Business/Marketing

Tools

Excel

Production software

Job description

• Educators — Start your school's Class Ring tradition with JostensLearn More
• Educators — Let Jostens give your school a great grad experienceLearn More
• Educators — Create your school's yearbook with JostensLearn More

Position:

Commercial Customer Service Rep

Location:

Clarksville, TN

Job Id:

6718-59984

# of Openings:

1

JOB TITLE: Commercial Customer Service Representative

Clarksville, TN

SHIFT: 1st Shift

With 127 Years in business, Jostens has an outstanding record of leadership in the printing industry and an amazing team of professionals helping our customers celebrate their achievements! Come join our team of great people doing meaningful work!

YOU WILL:

• Act as a liaison between commercial customers, sales reps and plant personnel.
• Initiate and receive communications with these groups via telephone, email, face-to-face and written form. Through this communication, resolve problems, answer questions and relay important information to all parties.
• Assist customers and sales representatives in developing alternatives in situations that require special consideration (deadlines, pricing, special requests, etc.)
• Analyze reports and compile information necessary to monitor each account
• Monitor commercial jobs as they go through the plant
• Investigate and analyze special service charges and adjustment requests
• Perform other administrative duties as assigned by CSM
• Responsible for working within the plant’s safety program and work rules.

YOU HAVE:

• Experienced in Customer Service, Sales and/or Publishing
• Associates degree or BA in Business, Marketing and/or related field, or equivalent experience
• Must be team-minded and positive in all interactions with employees at every level of the organization
• Must have excellent communication skills
• Must be a self-starter with demonstrated decision-making ability
• Ability to make decisions and work under pressure with minimal supervision
• Flexibility to work and learn new technology and procedures quickly
• Excellent organizational skills and ability to multi-task
• Must be able and willing to work overtime as needed

Preferred:

• 5+ years of Commercial Customer Service experience, specifically in Commercial Printing
• Excellent computer skills, especially proficient in Excel spreadsheets and production computer software knowledge a plus

LOVE WHERE YOU WORK:

• We care about your health.We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future.Our 401K plan has immediate vesting, so you can start saving for retirement right away.
• We want you to unplug when needed.We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
• We care about your development.We support tuition reimbursement after 6 months of service.

ABOUT US:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about ushere .

ALL ABOUT YEARBOOK:

The yearbook team creates experiences that champion a culture of belonging, achievement, and pride within each school as well as the yearbook division itself. From manufacturing to sales, the division drives for results through agility and innovation while focusing on the customer – exceeding their needs by delivering an end-to-end custom plan that only Jostens and our sales team can provide. Cross-team collaboration and best-in-class technology platforms ensure we get a yearbook in every student’s hand, create a meaningful book for all students while providing a hassle-free experience for the adviser, staff, administration, and community. Strong relationships and delivering customer-centric solutions are at our core driving each team member to be accountable and champion our market leading experiences.

AMERICANS WITH DISABILITIES ACT (ADA):

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team [e-mail] .

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is to Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.