Education Consultant 1 - TL/ETWD

Education-State Activities; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Louisiana Department of Education – Office of Teaching & Learning seeks an Educational Consultant 1 to support educator certification and background credentialing within the Educator Talent & Workforce Development team. The role focuses on processing applications accurately, securely, and in line with state requirements.

Applicants should have experience with Google Workspace, Outlook, Zoom, and case management systems, plus strong data entry, confidentiality, and customer-service skills.

Qualifications

• Experience with Google Workspace (Drive, Docs, Sheets) for file creation and organization.

Responsibilities

• Review and process certification applications daily.
• Review and answer applicants, school districts, and teacher preparation programs through the certification question portal.

Skills

Customer service

Stakeholder support

Data entry

Document management

Time management

Communication

Confidentiality

Prioritization

Education

Bachelor's degree (education/administration)

Advanced degree (education/administration)

Tools

Google Workspace

Microsoft Outlook

Zoom

OnBase

Case management systems

Job description

This position is located in Baton Rouge, LA

Office of Teaching & Learning - Educator Talent and Workforce Development

Job Focus Area

The Louisiana Department of Education, Office of Teaching and Learning, is seeking an Educational Consultant 1 to support educator certification and background credentialing functions within the Educator Talent & Workforce Development team. This position reports to the Director of Certification and serves as a certification specialist, ensuring certification applications are processed accurately, securely, and in compliance with state requirements.

Applicants with the following experience are encouraged to apply:

• Experience working with Google Workspace (Drive, Docs, Sheets) to create, organize, and manage electronic files.
• Proficiency with Microsoft Outlook (scheduling and email management) and Zoom (meeting coordination and facilitation).
• Prior experience using case management systems or electronic databases for tracking, processing, and retrieving records.
• Demonstrated ability to review and analyze sensitive documents, such certification applications, criminal background checks, personal identification documents, etc., with accuracy and confidentiality.
• Strong data entry and document management skills, including scanning, indexing, and retrieving records in systems such as OnBase or similar platforms.
• Experience providing customer service and stakeholder support, including responding to inquiries, clarifying requirements, and resolving issues professionally.
• Ability to prioritize and manage workload in a high-volume environment with strict deadlines.
• Familiarity with educator certification processes or state regulatory compliance work (preferred but not required).

Candidates with the following skills and competencies are encouraged to apply:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability:The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Five years of experience in education, teaching, or administrative services; OR Six years of full-time work experience plus two years of experience in education, teaching, or administrative services; OR A bachelor's degree plus two years of experience in education, teaching, or administrative services; OR An advanced degree plus one year of experience in education, teaching, or administrative services.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

As a certification specialist, the job duties will consist of the following:

Certification Processing

• Review and process certification applications daily.

Responding to Questions

• Review and answer applicants, school districts, and teacher preparation programs through the certification question portal.

Position-Specific Details:

Appointment Type: Probational or Promotional. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Career Progression: This position participates in a Career Progression Group.

Work Schedule: Work days are Monday - Friday; work hours will be determined.

Compensation: The salary offered will be determined based on qualifications and experience.

**Note regarding the advertised pay range: The Education Consultant 1 series has a special entrance rate (SER) of $25.30 hourly, $2,024 biweekly that is above the minimum hire rate for these positions. The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

No Civil Service test score is required in order to be considered for this vacancy.

Contact Information:

Louisiana Department of Education – Human Resources

PO Box 94064

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.