Education Certification Evaluator

Commonwealth of PA; Harrisburg (Dauphin County); Remote; USD 42,000 - 52,000; Full time

Job summary

The Commonwealth of Pennsylvania, Pennsylvania Department of Education, is seeking an Education Certification Evaluator to review educator certification applications, issue certifications, and assist applicants and education partners in meeting regulatory requirements.

The role involves answering inquiries, staffing the certification call center, and helping users navigate PDE systems. A portion of work may be teleworked part-time, with standard hours and a 60-minute lunch, in Harrisburg, PA.

Qualifications

• One year of clerical experience with three months experience in direct data entry/retrieval on a computer terminal and six months experience with educational credential certification laws, rules, and regulations; or
• Any equivalent combination of experience and training.

Responsibilities

• Review certification applications and determine compliance with rules and regulations.
• Approve applications, issue certifications, and request missing information when needed.
• Monitor pending applications and communicate with schools through the Teacher Information Management System.
• Respond to daily educator inquiries and guide them through the certification process.
• Staff the Certification Call Center to provide information and assistance to callers.
• Assist users in navigating PDE systems and support problem resolution efforts.

Job description

THE POSITION

If so, consider joining the Pennsylvania Department of Education (PDE) as an Education Certification Evaluator. This position gives you the opportunity to support the Division of Teacher Certification by reviewing applications, issuing certifications, responding to educator inquiries, and staffing the call center.

DESCRIPTION OF WORK

As an Education Certification Evaluator, you will be reviewing educator certification applications and providing assistance to applicants and education partners to ensure compliance with laws, regulations, and required procedures. You will perform the following duties:

• Application Review: Evaluate certification applications, test scores, coursework, and experience for compliance with rules
• Certification Approval: Approve applications, issue certifications, and request missing information when needed
• System Tracking: Monitor pending applications in the Teacher Information Management System and communicate with schools
• Inquiry Support: Respond to daily questions from educators and guide them through the certification process
• Call Center Duties: Staff the Certification Call Center to provide information and assistance to callers
• Website Assistance: Help users navigate PDE systems, report issues, and support problem resolution efforts

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 4 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: OR Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $46,827.00 (before taxes).

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of clerical experience with three months experience in direct data entry/retrieval on a computer terminal and six months experience with educational credential certification laws, rules, and regulations; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.